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Loadsmart is a growth-stage logistics technology unicorn (valued over $1B) reinventing freight through innovative technology. The company helps shippers, brokers, warehouses, and carriers optimize operations. Headquartered in Chicago with a globally distributed remote team, Loadsmart seeks industry veterans and user-centered engineers committed to meaningful change.
In this SRE Tech Lead role, you will build and maintain Loadsmart's internal platform, driving operational excellence across the engineering organization. As a hands-on leader, you'll stay actively involved in technical work while collaborating with engineering squads to ensure applications are safe and reliable.
Key responsibilities include:
- Designing, deploying, and operating critical systems while balancing reliability, cost, and agility
- Collaborating with and supporting development teams across platform engineering
- Driving reliability projects and initiatives with multiple engineering squads
- Collecting metrics and understanding their business impact
- Performing troubleshooting and root-cause analysis of system operation issues
- Owning the platform's Service Level Agreements and Objectives
- Providing infrastructure support during off-hours as needed
- Taking ownership of software infrastructure projects
- Seeking, giving, and receiving constructive feedback through code and specification reviews
- Mentoring and delegating to team members
You will leverage your intuitive problem-solving skills and positive attitude to tackle challenging technical issues while inspiring those around you.
REQUIREMENTS:
- 1–3 years leading reliability work across multiple engineering squads
- 5+ years of experience in Cloud Computing, SRE/DevOps
- Proven experience collaborating with internal stakeholders across multiple engineering squads
- Strong project management skills with demonstrated ability to delegate and mentor team members
- Proficient in English communication (written and spoken) for international collaboration
- Detail-oriented with high initiative and self-motivation
- Strong understanding of software engineering principles and how systems work under the hood
- In-depth knowledge of modern networking and operating systems
- Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps engineering (including tests and CI/CD pipelines)
- Familiarity with automation tools and provisioners (Terraform, Ansible, Chef)
- Solid troubleshooting and system engineering experience in UNIX/Linux production environments
- Experience with monitoring, alerting, and incident management
- Proficiency in automating tasks with scripting languages (Python, Bash, etc.)
- Experience or exposure to PostgreSQL and DBA responsibilities is a plus
- Fluent in English; comfortable interacting with native English speakers daily
