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ElevenLabs is an AI research and product company that has transformed human-computer interaction through advanced voice and audio AI. Founded in January 2023, the company now serves millions of users and thousands of businesses including Deutsche Telekom and Meta. The company has raised $781M in funding with a $22B valuation and operates three main platforms: ElevenAgents (for deploying voice and chat agents at scale), ElevenCreative (for generating and editing speech, music, image, and video across 70+ languages), and ElevenAPI (providing access to leading AI audio foundational models).
As a Site Reliability Engineer, you will set the reliability standard across everything ElevenLabs builds. The role involves working directly with product and engineering teams to define reliability targets, build measurement tooling, and shape architecture and practices for resilience. Key responsibilities include:
- Designing and running disaster recovery programmes with ambitious recovery targets and regular testing
- Defining SLAs and SLOs with each product team and building tooling to track them by product and customer
- Owning detection, response, and learning from incidents, including alerting design, incident processes, post-mortems, and on-call procedures
- Building AI-assisted investigation and auto-resolution capabilities, from agent-led diagnosis to automated remediation
- Embedding with product teams to shape architecture and engineering practices for resilience at scale
The company operates with a high-velocity, impact-focused culture emphasizing rapid experimentation, lean autonomous teams, minimal bureaucracy, and AI-first approaches. ElevenLabs offers professional development stipends, annual company offsites, social travel budgets, and co-working stipends for distributed team members. The role can be executed globally with optional office access in London, New York, San Francisco, and Warsaw.
REQUIREMENTS:
- Hands-on experience running production systems at scale as an SRE, infrastructure engineer, or similar role, with a track record of measurably improving reliability
- Strong background in backend development with a habit of solving reliability problems through code and automation
- Experience owning incident response, on-call processes, and post-mortems, with ability to drive fixes through to completion
- Experience with observability and alerting, and with defining and tracking SLOs or SLAs
- Solid grounding in Kubernetes and cloud infrastructure (GCP and AWS preferred)
