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Zoox is seeking a Shift Lead for its Fusion Center Analysts team to manage operations of its robotaxi and test fleet. This is a hands-on management role where you will lead a team of Fusion Center Analysts, ensuring they meet Service Level Agreements and Zoox quality standards across all operating hours.
You will be responsible for live troubleshooting of hardware and software issues, interfacing with operators, documenting issues in Jira, and coordinating with the Fleet Support Engineering team. Working closely with Fleet Operations leadership, you'll interact with multiple cross-functional teams including TeleGuidance, PMO, User Experience, and Product. As a shift lead, you are expected to be a disciplined team player who leads by example, working alongside your team daily to ensure all software and hardware tests meet Zoox's high standards.
Key responsibilities include:
- Leading and managing a team of Fusion Center Analysts
- Maintaining productivity, quality, and safety standards for robotaxi and test fleet operations
- Conducting regular written and oral performance feedback with direct reports
- Becoming a knowledge expert on all Zoox platforms
- Performing initial diagnosis and troubleshooting of autonomous vehicle systems using telemetry data analysis
- Escalating unresolved issues to higher-level teams with timely intervention
- Documenting detailed troubleshooting processes and solutions to inform future training
- Analyzing historical data to identify trends and implement preventive measures
- Supporting on-call rotation with potential day, swing, and mid-shift coverage
- Acting as the first point of contact for service escalations and contractor support
Schedule: Monday–Friday, 10am–6pm (with on-call rotation possibilities).
REQUIREMENTS:
- 6+ years of experience in a high-level collaborative environment with strong teamwork mentality
- 2+ years of technical troubleshooting experience, ideally in automotive or transportation
- Proven ability to problem-solve and improve operational efficiency
- Experience in complex technical environments
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with teams and explain technical issues
- Strong analytical and problem-solving skills with ability to think critically under pressure
- Excellent communication and collaboration skills for both technical and non-technical audiences
- Demonstrated proficiency in data analysis and interpretation
- Ability to work independently and manage multiple concurrent tasks in fast-paced environment
- Strong commitment to safety and adherence to strict quality standards
BONUS QUALIFICATIONS:
- Bachelor's degree
- 3+ years of autonomous vehicle industry or operations experience
- Experience with electric vehicle technology
- Experience with remote vehicle troubleshooting and vehicle hardware support
- Experience with Linux and Python-based programming systems for fleet-level data processing
- Experience with software that interfaces with hardware
