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Wayve is building an AI platform for autonomous driving, developing embodied intelligence that enables vehicles to learn from real-world experience. This Shift Lead role is a pivotal management position within Fleet Operations, responsible for overseeing daily on-road testing and development operations at the Detroit, MI site.
You will manage a team of Vehicle Safety Officers (VSOs) across a dedicated 5x8 shift pattern, with potential flexibility to support customer needs. Your responsibilities include:
**Leadership & Operations**: Lead and supervise your VSO team, providing guidance and direction to ensure efficient task completion. Oversee day-to-day operations, manage work schedules, assign tasks, and monitor performance against company standards and goals.
**Performance Management**: Line manage VSOs with documented monthly face-to-face contact, ensuring they are trained, motivated, and performing safely while achieving operational hours.
**Safety & Compliance**: Enforce safety protocols, ensure all operations comply with company policies and legal regulations, and promote a safe working environment. Serve as the initial point of contact for on-road incidents per the Major Incident Management Plan.
**Quality & Customer Engagement**: Monitor the quality of on-road testing during shifts, address discrepancies, and escalate issues to Quality Assurance. Act as the central point of contact for OEM customer initiatives, cascading instructions to your team.
**Problem-Solving & Continuous Improvement**: Identify operational challenges, develop practical solutions, and implement process improvements to enhance efficiency and effectiveness.
**Communication & Reporting**: Serve as the primary point of contact for the operations team during your shift. Prepare and submit reports on shift activities, performance metrics, incident reports, and deviations from standard procedures. Communicate effectively across team members, management, and other departments.
**Training & Development**: Coordinate individual and collective training events with the Quality Assurance team to support team development.
This role requires in-person presence at the Detroit site for each shift; remote work is not available. You'll work in a fast-moving, venture-backed environment where much of how the company operates is still being written, offering real ownership and the chance to shape processes and culture.
**Requirements:**
Essential:
- Fluency in English
- Ability to remain calm and controlled in pressured environments
- Growth mindset; ability to take feedback and learn from mistakes
- Enjoyment of working with people and thriving in team environments
- Proven strategies for managing wellbeing, including fatigue and stress management
- Proven experience as a team coordinator or similar role
- Strong leadership and communication skills (1:1, downward to team, upward and lateral with stakeholders)
- Ability to work under pressure and manage multiple priorities
- Excellent problem-solving skills and attention to detail
- Proficiency in Google Workspace or Microsoft Office suite
External candidates will also be evaluated on:
- Full clean driving licence
- At least 5 years' driving experience
- No blameworthy insurance claims in the past three years
- Strong driving skills and willingness to continue developing
- Disclosure of any second job as part of the application process
- Employment contingent upon passing random drug and alcohol testing per company policy
