SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 70,000 - 85,000 / annual
iCapital is seeking a Service Desk Engineer to join the Corporate Technology team. This is a hands-on role supporting end-users across the organization with technical expertise and exceptional judgment.
Key Responsibilities:
- Provide end-user assistance, issue resolution, installation, troubleshooting, and restore services for applications, computer systems, peripherals, and devices
- Perform user access provisioning and deprovisioning
- Assist in testing and deployment of new systems, platforms, and applications
- Prepare hardware and software for new employees
- Perform root cause and impact analysis to investigate corporate application issues and make recommendations for solutions
- Document incidents and tasks in the corporate ticket management system
- Participate in after-hours calls to provide resolutions to employees
The ideal candidate will have excellent problem-solving skills, familiarity with remote troubleshooting techniques, and the ability to provide clear technical instructions to users at all organizational levels.
Workplace: Monday–Thursday in-office in Salt Lake City; Friday remote.
Requirements:
- 3+ years of recent end-user technical support experience
- 3+ years of experience with Microsoft cloud-related technologies (O365, OneDrive, Exchange)
- 3+ years of experience with desktop technologies (Windows, MS Office)
- Familiarity and experience with VDI environments
- Excellent written and verbal communication skills
- Strong time management and ability to prioritize tasks
- Ability to thrive in a fast-paced environment and work effectively under pressure
- Plus: PowerShell, Mac OSX, A/V systems experience, or ServiceNow experience
