SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zscaler is seeking an experienced Senior Technical Success Manager to join its Customer Success team in Singapore. This hybrid role reports to the Manager of Technical Success and positions you as a strategic technical advisor guiding customers through their Zero Trust security journey.
You will build and nurture deep relationships with key customer stakeholders across a complex portfolio of accounts, aligning customer objectives with Zscaler's Zero Trust Exchange platform capabilities. Your responsibilities include:
• Developing customized integration and operationalization strategies through expert technical guidance and proactive recommendations
• Driving adoption by identifying actionable insights, anticipating technical hurdles, and creating comprehensive risk mitigation plans to uncover strategic growth opportunities
• Managing complex escalations and collaborating across Sales, Support, and Product teams to deliver high-impact customer experiences
• Contributing to intellectual capital creation—best practice guides, playbooks, videos—to strengthen the team's collective impact
• Leveraging deep product knowledge to align customer business challenges with Zscaler's portfolio for desired business and security outcomes
Zscaler's Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications. Distributed across 200+ global data centers and thousands of private edge sites, it is the world's largest in-line cloud security platform. The company is building an AI-native enterprise where human potential is amplified by machine intelligence.
You thrive in ambiguity, act with ownership and integrity, and are a high-trust collaborator with a genuine growth mindset. You love solving hard problems and delivering measurable impact.
REQUIREMENTS:
• 8+ years in customer-facing technical roles, including 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure domains
• Strong technical acumen to align customer business challenges to Zscaler portfolio for desired business and security outcomes
• Proven ability to analyze customer data, gain key insights, and develop tailored adoption strategies and risk mitigation plans
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
• Solid understanding of core networking protocols (HTTP, DNS, SSL) and technologies (DLP, Sandbox, SD-WAN, CASB); ability to troubleshoot using Ping, Traceroute, MTR
PREFERRED QUALIFICATIONS:
• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience with AI-powered operational analytics or predictive health-scoring dashboards to proactively evaluate deployment health and mitigate customer risk
• In-depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE, ZTNA, AI Security
• Industry certifications such as CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud
