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Graphcore is a leading innovator in AI compute hardware and infrastructure, part of the SoftBank Group. The company develops hardware, software, and systems infrastructure to power next-generation AI breakthroughs and enable widespread AI adoption across industries.
You will provide advanced operational, diagnostic, and engineering support for Graphcore's Arm-based hardware platforms across lab and data center environments. This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. You will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance of next-generation AI systems.
Key responsibilities include:
- Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure
- Support engineering bring-up activities, including component validation and firmware interaction testing
- Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues
- Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements
- Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles
- Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation
- Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics
- Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases
You will work within the Systems Engineering and Hardware Engineering teams, which are responsible for enabling the bring-up, validation, and operational reliability of Graphcore's AI infrastructure platforms. The team collaborates closely with server engineering, firmware teams, platform architects, and data center operations to support development, testing, and deployment of next-generation AI compute systems.
REQUIREMENTS:
Essential:
- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline
- 7+ years of experience with server hardware architectures and board-level debugging
- Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures
- Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure
- Strong collaboration skills and ability to work effectively in fast-paced engineering environments
- Excellent written and verbal communication skills
Desirable:
- Experience supporting prototype or pre-production hardware bring-up
- Familiarity with data center facilities, including liquid cooling and power distribution systems
- Experience using Python, Bash, or automation tools for hardware validation or troubleshooting
- Exposure to structured failure analysis and reliability engineering methodologies
