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The Developer Experience team at Moveworks (ServiceNow) builds platforms that enable developers building on the Moveworks Agentic AI platform. The team owns the full flywheel: more builders → more integrations shipped → better assistant → more demand. This role requires in-office presence in Mountain View, CA 5 days per week.
As Senior Staff Software Engineer, you will own the technical foundation the team ships on. You design and build the hardest platform problems—generality, scalability, extensibility—while keeping developer experience as the measure. You think in systems, ship products, and bring others along.
Key responsibilities:
- Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
- Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
- Define platform primitives other products build on, with bias toward generality, reliability, and clean abstractions
- Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
- Lead technical strategy for platform areas: roadmap, API design, cross-team alignment
- Set the engineering bar: architecture, design standards, observability, operational excellence
- Mentor senior engineers and raise the team's technical depth
At the Senior Staff level, you are a multiplier. You trace developer pain to platform gaps, design general solutions, and ship them in ways that unlock categories of use cases. You raise the abstraction level of everything you touch, shape product decisions from the technical side, and your mentees have gone on to senior roles or owned critical systems.
REQUIREMENTS:
- 12+ years designing, building, and operating production systems with significant platform or infrastructure team experience
- Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude
- Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
- Strong systems engineer with fluency in production microservices environments at scale
- Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky
- End-to-end ownership: you design, code, debug in production, iterate based on real feedback—not handing off at the design doc
- Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design
- Understand developer activation funnels and feedback loops that turn builders into core contributors
NICE TO HAVE:
- Familiarity with LLM-based architectures or agent orchestration patterns
- Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints
