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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for more than one billion shoppers. The company operates 20 offices across six continents and serves major brands including eBay, Spotify, Klarna, Uber, and Sony.
As a Senior Specialist in Implementation Engineering, you will provide technical support to merchants integrating Checkout.com's payment processing technology. Your responsibilities include answering integration-related questions covering configuration, debugging, documentation, testing, go-live support, and post-live assistance. You will manage incidents related to integrations, including investigation, troubleshooting, escalation, resolution, reporting, and analysis. You'll collaborate with internal teams including Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve issues during customer trials and post-implementation phases.
You will interact with Product teams to identify improvement opportunities, advise your manager on issues impacting customer satisfaction with recommendations for action, and multitask across multiple customer projects and integrations. You'll also maintain and update existing libraries and plugins used in integrations.
The role operates on a hybrid model with three days per week in the Tokyo office to support collaboration and connection.
QUALIFICATIONS:
- 5+ years of development or technical support experience in a Tech/FinTech company
- Payments experience is advantageous
- Understanding of API, REST, webhooks, and logs is required
- Strong coding skills in at least one of: Java, JavaScript, PHP, Python, Go, C#
- Experience with Node.js and React is a plus
- Knowledge of iOS/Android is a plus
- Excellent communication skills with ability to build and maintain strong relationships
- Ability to work in a customer-focused, target-driven environment
- Fluency in both English and Chinese (speaking and writing)
