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Wagmo is a modern pet healthcare company that partners with employers to provide pet wellness plans, emergency coverage, and 24/7 telehealth guidance. The company uses AI to automate pet insurance claims processing, and is seeking a Senior Software Engineer to significantly expand this automation capability.
In this role, you will own Wagmo's claims automation pipeline—the system that reads veterinary invoices, determines coverage eligibility, and processes reimbursements. You'll join the Pet Parents squad and take full ownership from design through production. Your primary focus will be making the pipeline cheaper to operate, easier to modify, and capable of handling claim types it currently cannot process.
Key responsibilities include:
- Become the core owner of the claims automation pipeline within your first few months, independently reviewing and shipping changes.
- Reduce the cost of processing each claim by optimizing model routing while maintaining or improving accuracy.
- Restructure the pipeline so each stage can be independently changed, tested, and deployed, with evaluations gating every rollout.
- Ship new automation features that enable more claims to resolve without manual review, collaborating with Product on prioritization.
- Leverage AI to extract insights from veterinary records and improve coverage decision-making across claim types.
You'll work with a modern tech stack including Python, Django, TypeScript, React, LLM APIs (OpenRouter, LangChain/LangSmith), Claude Code, and CodeRabbit. The role requires at least 6 hours of daily overlap with US Eastern Time.
Wagmo was founded in 2017 by female founders and is headquartered in New York City. The company is trusted by leading employers nationwide and emphasizes ownership, radical candor, critical thinking, and relentless follow-through.
Requirements:
- Shipped an LLM-powered feature to production that real users or real money depend on; demonstrated experience setting up evaluations before rollout, versioning prompts and models, and planning for rollback.
- Designed or substantially refactored a business-critical system (e.g., payments, claims) without breaking it, leaving it easier to change than before.
- Taken over a complex system built by others and become the trusted owner; code reviews that change designs, not just style.
- Made real tradeoffs between model cost and quality, with data to prove quality was maintained.
- Daily use of coding agents and AI review tools that demonstrably improve shipping velocity without compromising quality.
- Strong Python skills; Django and TypeScript experience is a plus.
