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Spectro Cloud, a leader in enterprise Kubernetes management with its Palette platform, is seeking a Senior Software Engineer to own the resolution of complex, customer-impacting production issues. This role sits at the intersection of Support, Product Engineering, and Customer Reliability, serving as the engineering backbone behind customer success.
You will debug deep into Kubernetes internals, Go microservices, and distributed systems; deliver patches and hotfixes on supported release branches; and drive systemic fixes that prevent recurrence. You will be a technical authority for high-severity escalations and a trusted partner to customers, TAMs, and field engineers.
Key Responsibilities:
• Own high-severity customer escalations end-to-end—from initial reproduction through code-level root cause, fix, verification, and customer confirmation.
• Debug complex Kubernetes and distributed-systems issues across control plane, cluster lifecycle, networking, storage, and workload runtime.
• Produce clear, technically rigorous RCA documents that hold up to customer, field, and executive scrutiny.
• Deliver production-quality fixes in Go across the Palette codebase and Kubernetes-native components.
• Backport fixes cleanly across multiple supported release branches with strong regression discipline.
• Drive hotfix, patch, and CVE releases through the software release train, coordinating with QA, Release Engineering, and Product.
• Build reproduction environments and minimal test cases that convert one-off customer scenarios into permanent engineering assets.
• Expand unit, integration, and end-to-end test coverage to prevent regression of every fix that ships.
• Identify recurring escalation patterns and drive engineering changes that eliminate their root causes.
• Partner with Product Management and feature teams to feed development insights into roadmap and design reviews.
• Apply generative AI tools responsibly to accelerate log triage, stack trace analysis, reproduction scaffolding, and RCA drafting.
• Create and maintain clear, Markdown-based RCAs, fix write-ups, and knowledge-base entries.
• Use sustaining KPIs such as time-to-RCA, time-to-fix, backport coverage, escaped-defect rate, and customer-confirmed resolution to guide improvements.
Requirements:
• 3+ years of hands-on software engineering experience in Engineering, Escalation Engineering, or a comparable production-focused role.
• Hands-on experience with Kubernetes—operating, debugging, and modifying Kubernetes and Kubernetes-native components (controllers, operators, CAPI, CRDs) in complex production environments.
• Strong development experience—comfortable reading, writing, and shipping production code, not only debugging it.
• Proven experience owning high-severity customer escalations end-to-end, including code-level root cause and fix delivery.
• Experience backporting fixes across multiple supported release branches with strong regression discipline.
• Debugging skills across networking, storage, and control-plane behavior.
• Working knowledge of at least one major cloud platform: AWS, Azure, or GCP.
• Excellent written and verbal communication—able to hold technical authority in front of customers and executives.
Preferred Qualifications:
• Go (Golang) development experience—building, debugging, and patching Go microservices and Kubernetes-native components.
• Certified Kubernetes Administrator (CKA); CKAD or CKS a plus.
• Experience with Cluster API (CAPI), controller-runtime, or writing/maintaining Kubernetes operators.
• Experience with edge, bare-metal, or virtualization platforms (VMware, KubeVirt, Hyper-V).
• Experience delivering CVE remediation and patch releases in a regulated, enterprise SaaS, or federal environment.
• Experience with MongoDB, Terraform, Ansible, or CI/CD pipelines (GitHub Actions).
• Experience using AI-assisted debugging or engineering workflows with validation and governance controls.
