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Hiya is a B2B SaaS company focused on making business calls more trusted, useful, and effective. The company helps enterprises reach customers with confidence through branded calling, trusted caller identity, call performance insights, and voice security capabilities.
You'll join the Hiya Hub team as a Senior Software Engineer, taking ownership of end-to-end software delivery for services that support the company's growing global carrier and partner network. This is a hands-on role combining development with operational ownership and cross-team collaboration.
Key responsibilities include:
- End-to-end software delivery: Break down complex projects, plan solutions, and implement, test, deploy, and monitor applications from initial planning through production.
- Production reliability: Maintain services, respond to alerts, improve monitoring, and contribute to operational and on-call responsibilities.
- APIs and carrier integrations: Develop and maintain APIs supporting new carrier products and broader distribution.
- Metrics and visibility: Build KPIs, dashboards, and internal tools that help teams understand traffic patterns and system performance.
- Self-service and automation: Create tools, AI agents, and automations enabling employees and external partners to work more independently.
- Continuous improvement: Enhance reliability, performance, documentation, and maintainability while helping the team leverage industry-standard tooling.
- Cross-team problem-solving: Collaborate with internal teams and external partners on phone application distribution, system behavior explanation, impact assessment, and ownership clarification.
Over time, you'll develop broad understanding of Hiya Hub's services and become a go-to resource for the team. Your work will support more carriers and partners, simplify system operations, and provide better tools for independent problem-solving.
Requirements:
- Experience developing software at a SaaS company or working on a SaaS product
- Strong practical proficiency with AI tools
- Familiarity with HTTP and networking fundamentals
- Knowledge of Docker
- Strong communication skills with ability to connect technical details to business needs
- Collaborative approach and interest in understanding how services work together
- Willingness to take responsibility for software throughout its lifecycle, including production support
Helpful but not required: Experience with Kubernetes, Prometheus or similar monitoring/observability tools, or DevOps/SRE practices.
