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Salary: USD 160,000 - 240,000 / annual
Amplitude, a leading AI analytics platform serving 4,700+ customers including Atlassian, Burger King, NBCUniversal, and Square, is seeking a Senior Salesforce Platform Engineer to own and scale the Salesforce ecosystem that powers the company's go-to-market operations.
In this role, you will serve as the technical backbone of Amplitude's GTM systems, managing end-to-end Salesforce platform operations from day-to-day administration and support to long-term architecture and strategic improvements. You'll partner closely with Sales, GTM Operations, Finance, Product & Engineering, and GTM leadership to deliver well-governed solutions across Salesforce and connected platforms including CPQ, NetSuite, Amplitude, and Snowflake.
Key responsibilities include:
- Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support
- Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process
- Serve as the escalation line of support for Salesforce, handling complex issues such as contract, entitlement, and provisioning discrepancies, and driving root cause fixes
- Collaborate cross-functionally with business stakeholders to gather requirements independently and serve as a trusted partner across the RevOps and Salesforce ecosystem
- Define and implement Salesforce standard operating procedures including field hygiene, data retention, integrations, permission sets, and validation rules
- Conduct regular system audits and health checks to proactively identify and resolve data quality issues
- Manage pre-production and production environments, deploy changes using change sets or DevOps tooling, and ensure integrity of production systems
- Own Salesforce license allocation, forecasting, and monitoring data storage against org limits
- Build integrations, data flows, and install managed packages between Salesforce and external systems
- Create and maintain system documentation for cross-team training, and participate in release planning, UAT, and post-deployment validation
- Contribute to GTM Engineering team roadmap initiatives from design through testing and deployment
- Stay current with Salesforce platform changes and proactively recommend relevant new features
In your first six months, you'll transition reactive Salesforce support into an AI-agent-supported triage engine, define a data retention strategy to optimize storage, refine Salesforce RBAC for consistency, and respond to reactive CPQ questions independently.
REQUIREMENTS:
- 5+ years of Salesforce administration experience, including hands-on work with Salesforce CPQ and quote-to-cash processes in a production revenue organization
- Hands-on experience with Salesforce Sales Cloud and functional understanding of CPQ, pricing rules, and the quote-to-contract-to-order handoff
- Hands-on experience writing and maintaining Apex (triggers, classes, batch/schedulable jobs), with ability to read, troubleshoot, and safely extend existing code
- Foundational knowledge of other Salesforce development concepts (Visualforce, Lightning Web Components, SOQL/SOSL, platform limits)
- Experience integrating Salesforce with third-party tools via native connectors, managed packages, or integration platforms
- Strong customer service orientation with genuine desire to help users work through problems
- Certified Salesforce Administrator or similar experience
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent practical experience)
NICE TO HAVE:
- Salesforce certifications such as CPQ Specialist, CPQ and Billing Consultant Accredited Professional, or Platform Developer I/II
- Experience supporting Salesforce at a global, publicly traded company under SOX compliance
- Experience with Salesforce CI/CD and release automation (e.g., Copado, GitHub) across sandboxes and production
- Proven ability to lead Salesforce initiatives end-to-end from solution design through release management and post-deployment support
