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Salary: USD 115,000 - 150,000 / annual
SpyCloud is seeking a Senior Revenue Enablement Manager for Post-Sales to enable the company's post-sales teams—including Customer Success, Professional Services, and Technical Account Managers—to deliver fast time-to-value, articulate customer value realized and potential value, and consistently position SpyCloud for renewal and expansion opportunities. The role sits at the intersection of Product Solutions, Customer Success, and Revenue Enablement, with a focus on building AI-assisted plays, coaching tools, and lifecycle programs that support implementation, adoption, and value realization.
Key responsibilities include developing and executing a Post-Sales Enablement strategy aligned to customer journey goals (implementation success, adoption, value realization, expansion, and renewals); gathering structured feedback from CS and PS teams to surface readiness risks before product launches; building and maintaining post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities; using AI-assisted tools to personalize and maintain customer journey plays at lower ongoing effort; owning or contributing to technical documentation in partnership with Product Solutions and Engineering; operationalizing value realization frameworks across the customer journey; designing and delivering AI-assisted coaching and training for CS and PS teams; and acting as connective tissue between Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to ensure alignment across pre- and post-sales motions.
The ideal candidate is equally comfortable designing an AI-assisted coaching workflow, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal. This is a highly cross-functional role requiring close collaboration with executive stakeholders and the ability to influence without direct authority.
REQUIREMENTS:
- 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred)
- Direct experience building or deploying AI-assisted enablement tools (Claude, other LLM-based coaching, documentation, or workflow tools)—not just using AI outputs, but designing how the team uses them
- Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar)
- Hands-on experience creating technical or process documentation for internal or customer-facing audiences
- Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion
- Experience with value modeling, ROI frameworks, or success planning methodologies
- Excellent written and verbal communication skills; able to influence without direct authority
- Data-informed mindset with the ability to measure enablement impact and iterate accordingly
NICE TO HAVE:
- Experience in cybersecurity, identity security, or fraud prevention domains
- Background in or enabling Technical Account Management, Product Success, or Sales Engineering
- Familiarity with value selling methodologies, MEDDPICC and customer value realization programs
- Experience with Bigtincan or similar Learning Management and Content Management Systems
- Familiarity in or enabling selling with or through Channel Partners
