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Salary: USD 114,700 - 195,000 / annual
Veza (now part of ServiceNow) is seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across the organization. You will architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside experienced builders from Google, Okta, AWS, and Snowflake.
In this role, you will lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy. You'll navigate ambiguous problem spaces and deliver innovative solutions, architect and deploy solutions for Cloud Prem and SaaS customers at scale, and drive technical innovation while establishing SRE best practices across the organization. You'll respond to critical incidents, lead root cause analysis, and implement long-term resolutions. You'll develop automation solutions to streamline operations, participate in on-call rotation, and lead compliance-focused infrastructure initiatives in partnership with Security teams.
You'll partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives, communicate complex technical concepts to technical and non-technical audiences including executives, and influence technical decisions through thought leadership. You'll provide tier 2/3 technical support to enterprise customers for complex troubleshooting, work directly with customer technical teams on deployment and integration challenges, conduct technical onboarding, create customer-facing documentation, and lead customer calls as a trusted advisor.
You'll mentor SRE and engineering team members to elevate technical capabilities and foster a culture of reliability, operational excellence, and continuous improvement.
Veza is the pioneer in identity security, purpose-built to map an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza for privileged access monitoring, non-human identity security, and access entitlement management. Founded in 2020 and headquartered in Redwood City, California, Veza joined ServiceNow in March 2026, combining Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows.
REQUIREMENTS:
- US Citizenship required — role requires or may require federal security clearance
- BS degree in Computer Science or related field (or equivalent practical experience)
- 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
- Proven track record leading large-scale, cross-team infrastructure projects from conception to production
- Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
- Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection
- 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
- Expert-level experience with Kubernetes, Helm, Linux, and Terraform
- Strong experience with GitOps model, distributed version control, and CI/CD pipelines
- Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
- Strong programming/scripting skills (Python, Go, Bash) for automation and reading code
- Deep understanding of distributed systems, microservices, and reliability patterns
- Experience with Bazel and CueLang a plus
- Experience implementing compliance-as-code patterns and automated compliance scanning/remediation
- Exceptional ability to articulate complex technical concepts to diverse audiences
- Track record of driving technical change across organizational boundaries
- Successfully delivered multiple complex projects under tight deadlines
- Strong customer service orientation with patience and empathy
- Thrives in ambiguous environments and makes progress without perfect information
- Hands-on, "can do" attitude with bias for action
- Low ego and high intellectual curiosity
- Comfortable working across time zones
- Self-motivated with strong ownership mentality
- Comfortable managing ambiguity in regulatory environments and compliance requirements
