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APEXX Global is a payment orchestration platform serving enterprise businesses globally. They are seeking a Senior Product Manager to own the Self-Service & Onboarding domain, reporting to the Head of Product.
In this role, you will define and execute the product strategy for APEXX's self-service capabilities and customer portal. You'll own the end-to-end onboarding journey—from account creation and KYC/KYB orchestration through payment provider configuration, user management, and self-service administration. This is a highly cross-functional position working with Product, Engineering, Design, Commercial, Customer Success, and Compliance teams.
Key responsibilities include:
- Owning the vision, strategy, and roadmap for self-service capabilities and the Customer Portal, starting with merchant onboarding and progressively expanding customer control across the platform
- Evolving the Customer Portal into a high-performing, intuitive platform that provides actionable data-driven insights and enables customers to take meaningful actions directly
- Designing and delivering scalable self-service capabilities spanning merchant onboarding, account/user administration, API credential management, payment provider configuration, and routing rules
- Driving Product-Led Growth initiatives to increase adoption, enable platform expansion, and unlock commercial opportunities
- Using customer research, product analytics, and experimentation to understand enterprise needs, identify opportunities, and measure outcomes
- Partnering across functions to translate customer needs and product strategy into secure, scalable, performant experiences
- Identifying opportunities to leverage AI to simplify workflows, automate processes, and provide intelligent in-product guidance
The role is hybrid, requiring 3 days in office and 2 days from home in London.
REQUIREMENTS:
- Proven track record in Product Management within SaaS, platform, fintech, or similarly complex digital products, with end-to-end ownership from discovery and strategy through delivery and measurable outcomes
- Experience owning and delivering sophisticated customer-facing portals, self-service capabilities, onboarding journeys, or platform configuration products, ideally within complex enterprise environments
- Strong product and systems thinking, with ability to turn complex customer and operational workflows into intuitive, scalable, and reusable product capabilities
- Strong understanding of Product-Led Growth with experience using product capabilities and customer experience to drive adoption, expansion, and commercial growth
- Strong analytical and data-driven approach, with experience using customer research, product analytics, and experimentation to inform decisions, prioritize effectively, and measure outcomes
- Strong product judgment and commercial awareness, with ability to balance customer needs, business outcomes, technical constraints, and long-term platform scalability
- Excellent communication and stakeholder management skills, with ability to create clarity, influence decisions, and work effectively across Engineering, Design, Commercial, Customer Success, Compliance, and Operations
- Experience in payments, fintech, or financial services highly advantageous
