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Salary: USD 180,000 - 250,000 / annual
Adyen is seeking a Senior Product Experience Designer for its Chicago office to join the In-Person Payments (IPP) and Localized Payment Teams. You will bridge complex backend payment mechanics and hardware constraints with intuitive, beautifully crafted user interfaces across payment terminal screens, mobile SDKs, and regional checkout flows globally.
Key responsibilities include:
• Own end-to-end user journeys connecting in-person touchpoints (payment terminals, SoftPOS/Tap to Pay, mobile SDKs) and regional checkout adaptations across EMEA, LATAM, APAC, and North America. Translate complex payment mechanics into clear, intuitive experiences.
• Lead interface design with strong visual hierarchy, micro-interactions, and UI craft. Drive screen layouts across compact terminal displays, merchant onboarding flows, and localized checkout components to a high quality bar.
• Partner closely with Product Managers and Engineering Leads from discovery through execution. Articulate clear design rationale while balancing hardware and API constraints with merchant and shopper usability.
• Proactively identify experience debt and usability bugs across high-traffic surfaces. Apply and contribute to foundational design systems to ensure consistency, accessibility, and visual elegance across devices and web interfaces.
• Transform multi-layered payment configurations (regional scheme rules, local tax IDs, terminal branding, offline transaction limits) into simple, self-serve interface interactions.
• Serve as a connective bridge between IPP hardware teams, regional go-to-market teams, and global platform designers. Document design patterns and share localized context to ensure global scalability.
• Lead industry scanning to bring new PX methods, tools, and emergent technologies (AI and LLMs) into Adyen, advancing the design framework and operational efficiency.
Requirements:
• 6+ years of experience designing complex, large-scale systems and end-to-end mobile products (iOS, Android), with proven track record of driving impact across multiple product streams and solution areas.
• Comfortable sitting at the table with senior business and technical stakeholders, translating complex user ecosystems and technical trade-offs into compelling, actionable narratives.
• Excel in strategic thinking and craft excellence. Lead through inspiration and architectural standards rather than hierarchy.
• Thrive in ambiguity. Take organizational challenges and turn them into clear, scalable frameworks that teams can execute against.
