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Melio (a Xero company) is seeking a Senior Product Designer to shape the product experience for their B2B bill pay platform serving American small businesses. You will own end-to-end product design—from user research and prototyping through usability testing and launch—working on financial workflows where trust, clarity, and accuracy are paramount.
Key responsibilities include:
- Taking conceptual ideas and translating them into elegant, simple user experiences
- Designing AI-powered features (automation, suggestions, agentic flows) and defining how they earn user trust, handle errors, and manage uncertainty in financial contexts
- Making data-heavy financial workflows clear, scannable, and confident to use
- Using Claude and AI tools daily to research, ideate, and build interactive prototypes in code—validating ideas with users and stakeholders in days, not weeks
- Contributing to design system definition and evolution across multiple products and platforms, ensuring it works for both designers and AI-assisted workflows
- Partnering with product managers, engineers, and content strategists to oversee the complete user experience from conception to launch
- Participating in design research, design sprints, and ideation sessions
- Contributing to high-level strategic decisions with product and executive teams
- Mentoring other designers and sharing AI workflows, prompts, and patterns to elevate team craft and speed
The team prototypes in Claude Code and ships weekly. AI is core to how the company designs and what it designs—not a side experiment.
Requirements:
- 5+ years of demonstrated end-to-end (hybrid UX and UI) product design experience in software product companies
- Proven, hands-on AI experience: you actively use Claude, Claude Code, Cursor, v0, or similar tools in your real workflow and can show what you've shipped or prototyped with them
- Experience designing AI-powered features or a clear point of view on designing for non-deterministic systems (trust, transparency, error states, human-in-the-loop)
- Comfort turning designs into working prototypes and collaborating with engineers on ship-readiness
- Excellent communication skills; ability to clearly articulate design decisions
- Strong design point of view and comfort with opposing opinions
- Experience participating in and facilitating design research, design sprints, and ideation sessions
- Demonstrated experience building and shipping mobile/web applications or software
- Experience working from and contributing to established design systems and design languages
- Ability to handle complex user requirements and translate them into coherent design solutions
- User-centered mindset; ability to advocate for user needs throughout design and development
- Strong problem-solving skills, fast learning, and ability to work with data and usability testing
- Experience designing for diverse, international audiences
- Extensive mastery of Figma, Sketch, InVision, and other prototyping tools
Bonus qualifications:
- Expertise in data visualization, hierarchy within workflows, and creating coherent, readable information
- Experience creating tools for B2B enterprise solutions
- Fintech experience (payments, accounting, or financial workflows)
- Experience building or contributing to AI-enabled design systems, skills, or reusable prompt libraries
- Bachelor's degree in Design or Visual Communication
Note: Portfolio or work samples required as part of application. Include at least one example of work where you used AI in your process or designed an AI-powered experience.
