SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 192,000 - 300,000 / annual
ServiceNow is seeking a Senior Principal Platform Architect to join the Customer Outcomes team. This is a technical leadership role focused on helping enterprise customers establish a strong technical foundation on the ServiceNow platform and design solutions that drive measurable outcomes.
In this role, you will:
- Serve as a technical expert across multiple customer engagements, guiding ServiceNow teams, partners, and customer employees toward successful solutions
- Work with customers across executive, platform owner, enterprise architect, and development teams during sales, structuring, and implementation phases
- Develop deep relationships with technical and business leaders to understand ServiceNow's role in their digital transformation vision
- Translate business goals and technical requirements into comprehensive architectural blueprints for complex, long-term solutions
- Establish technical governance frameworks and delivery operating models aligned with ServiceNow leading practices
- Ensure instance health by reducing technical debt and maintaining platform excellence
- Support sales efforts through engagement scoping, estimation, and change order management
- Mentor and develop other professionals, positioning yourself as an industry expert and thought leader
- Participate in presales opportunities and drive platform architect adoption across accounts
- Lead global rollout planning and platform expansion initiatives
- Demonstrate expertise in integrating AI into workflows, decision-making, and problem-solving
You will travel up to 25% for customer engagements.
Requirements:
- 15+ years of progressive experience in a professional services organization (or equivalent education/experience)
- Demonstrated ability to leverage or critically think about AI integration into work processes and problem-solving
- Expertise in driving complex issues through analysis and resolution
- Strong ability to communicate complex technical information to diverse audiences (technical and non-technical)
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Familiarity with Enterprise Architecture Frameworks (TOGAF, IT4IT, etc.)
- Comfort running programs independently in complex environments
- Creativity and strategic thinking
Desirable qualifications:
- Industry domain expertise in TMT (Telecommunications, Media, Technology) or System Integrators (SI)
- CTA or CMA certifications
- Certified and experienced in SecOps, IRM, or both
