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Adyen is seeking a Senior Partner Solutions Engineer to own the technical relationship with one or more of its most complex hardware OEM partners in the payments space. You will serve as the primary technical authority on these relationships, root-causing device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function scales.
As Adyen evolves its hardware offerings and moves toward a hardware independence model, this role carries strategic weight. Your OEM relationship is one of the more demanding in the portfolio, and you are expected to bring judgment and strategy, not just execute an existing playbook.
Key responsibilities include:
- Serve as the primary, most senior technical advisor for your OEM's engineering team, leading escalations on the most complex device-level issues
- Drive technical strategy for your OEM relationship: prioritize issues, close process gaps, and evolve automation and tooling
- Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on OEM priorities, especially when priorities conflict
- Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship
- Partner with Commercial to drive proactive improvements to the Adyen payment experience on partner devices, not just reactive bug-fixing
- Mentor other Partner Solutions Engineers on debugging approach and partner management, without formal management responsibility
- Help shape the broader, scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage
You will be based in the San Francisco office and expected to travel to OEM locations and work across time zones.
REQUIREMENTS:
- 8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role (e.g., developer advocate, partner engineer, technical solutions engineer, or solutions architect)
- 4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments
- Embedded Android experience in a point-of-sale context (e.g., point-of-sale terminals, payment terminals, kiosks, unattended/vending machines) is a plus
- Credible technical authority who can evaluate an OEM's root-cause claims and hold senior OEM engineering counterparts accountable
- Track record of turning a reactive backlog into durable process, tooling, or automation
- Excellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholders
- High agency and strategic mindset: thinking a few steps past the current ticket queue
- Willing to travel to OEM locations and work across time zones
