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Salary: USD 145,000 - 210,000 / annual
Zip is an AI-powered enterprise procurement platform trusted by major companies like T-Mobile, OpenAI, AMD, and Mars. The platform orchestrates procurement across teams, tools, and suppliers using AI agents, helping enterprises save billions in spend and process hundreds of billions in transactions.
As Senior Order to Cash Operations Manager, you will own and scale the end-to-end OTC function for Zip's recurring subscription and consumption revenue models. This is a hands-on senior individual contributor role with broad exposure across Finance, Sales, Deal Desk, Product, and Engineering. You will work directly with senior leadership to drive operational transformation, optimize cash flow, and build OTC system architecture for future growth.
Key responsibilities include:
- Own the complete order-to-cash lifecycle from order creation through invoicing, collections, and cash application, ensuring accuracy and adherence to contractual terms
- Drive customer collections by overseeing dunning processes, monitoring AR aging, and conducting direct outreach to past-due accounts
- Lead new billing and revenue system implementations, managing accounting requirements and cross-functional alignment
- Identify and deploy automation and AI-based workflows to reduce process cycle times in invoicing and collections
- Collaborate with GTM, Deal Desk, and Product on new SKU launches and billing system readiness
- Manage month-end close for bookings and billings in coordination with Deal Strategy and Operations teams
- Partner with Engineering and Product to ensure usage data is accurately captured and reported in billing systems
- Monitor collections strategies, optimize cash flow, and minimize bad debt exposure
- Serve as primary point of contact for AR and billing external audit matters
- Develop documentation, playbooks, and SOPs for the order-to-cash function
Requirements:
- Bachelor's degree in Accounting, Finance, Business, or related field (CPA is a plus)
- 8+ years of experience in billing, accounts receivable, revenue accounting, or order-to-cash, including time at a high-growth technology company
- Experience managing hybrid revenue models (recurring subscription + consumption)
- Advanced proficiency in Excel/Google Sheets for reconciliation and data analysis
- Familiarity with Snowflake queries for data retrieval and analysis; SQL proficiency is a plus
- Strong collaboration and communication skills with track record of cross-functional partnership
- Working knowledge of ASC 606 revenue recognition principles and application to billing
- Experience building AI-driven workflows involving multiple data sources and/or system integration points
- Comfortable performing detailed, hands-on operational work while owning strategic initiatives
- Track record of building or overhauling finance processes and systems with sound judgment on prioritization
- Familiarity with NetSuite, Salesforce, and modern billing and collections tooling
