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Salary: USD 170,000 - 210,000 / annual
Zip is an AI-powered enterprise procurement platform trusted by major enterprises including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree. The company has processed over $500 billion in spend and saved customers over $8 billion. Backed by top-tier investors including Tiger Global, Y Combinator, and others, Zip has raised $371 million at a $2.2 billion valuation.
As Senior Order to Cash Operations Manager, you will own and scale the end-to-end OTC function for Zip's recurring subscription and consumption revenue models. This is a hands-on senior individual contributor role with direct exposure to Finance, Sales, Deal Desk, Product, and Engineering leadership.
Key responsibilities include:
- Owning the complete order-to-cash lifecycle from order creation through invoicing, collections, and cash application
- Driving customer collections by overseeing dunning processes, monitoring AR aging, and conducting direct outreach on past-due accounts
- Leading new billing and revenue system implementations with cross-functional alignment
- Identifying and deploying automation and AI-based workflows to reduce cycle times in invoicing and collections
- Collaborating with GTM, Deal Desk, and Product on new SKU launches and billing system readiness
- Managing month-end close for bookings and billings in coordination with Deal Strategy and Operations
- Partnering with Engineering and Product to ensure accurate usage data capture and reporting
- Monitoring collections strategies, cash flow optimization, and bad debt exposure
- Serving as primary contact for AR and billing external audit matters
- Developing documentation, playbooks, and SOPs for the OTC function
You will be a hands-on executor who prefers building over maintaining, comfortable designing and deploying automation and AI tools to support revenue growth.
REQUIREMENTS:
- Bachelor's degree in Accounting, Finance, Business, or related field (CPA is a plus)
- 8+ years of experience in billing, accounts receivable, revenue accounting, or order-to-cash, including time at a high-growth technology company
- Experience managing hybrid revenue models (recurring subscription + consumption)
- Advanced proficiency in Excel/Google Sheets for reconciliation and data analysis
- Familiarity with Snowflake queries for data retrieval and analysis (SQL proficiency is a plus)
- Strong collaboration and communication skills with cross-functional stakeholders
- Working knowledge of ASC 606 revenue recognition principles and application to billing
- Experience building AI-driven workflows involving multiple data sources and/or system integration points
- Comfortable performing detailed, hands-on operational work while owning strategic initiatives
- Track record of building or overhauling finance processes and systems with sound judgment on prioritization
- Familiarity with NetSuite, Salesforce, and modern billing and collections tooling
