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ICON Prime is seeking a Senior Operations Manager to serve as the operational backbone of the Prime business unit. This is a high-ownership, full-time on-site role based in Austin, TX, reporting to the Division President of ICON Prime.
The role encompasses three primary domains: (1) Facilities & Administrative Operations: managing the physical work environment, coordinating all site operations needs, supporting new hire onboarding logistics, space planning, maintenance coordination, and organizing facility tours and company events; (2) End-to-End Procurement: owning all purchasing activity across R&D and overhead functions, including laboratory materials, research equipment, software licenses, and third-party services, while building and managing a preferred vendor network and ensuring compliance with ICON purchasing policies; and (3) Cost Control & Financial Discipline: serving as the primary steward of operational cost, developing and maintaining annual overhead budgets, monitoring monthly actuals, providing variance reporting to leadership, identifying cost reduction opportunities through vendor renegotiation and process standardization, and developing cost dashboards for real-time visibility into expenditure.
Key responsibilities include developing and maintaining SOPs for procurement and facilities operations; driving continuous operational improvement as ICON Prime scales; partnering closely with R&D team leads to anticipate purchasing requirements and prevent supply gaps; managing operational budgets and monthly close processes; evaluating and onboarding vendors in alignment with ICON standards; and coordinating with the broader ICON procurement organization to leverage enterprise contracts.
The role demands analytical rigor in spending decisions, vendor negotiation skills, and the ability to manage up to senior leadership while simultaneously owning day-to-day operations. Occasional extended hours may be required during budget cycles, significant vendor negotiations, or facility projects. Some travel may be required for vendor visits, supplier audits, or ICON off-site events.
**REQUIREMENTS:**
- 7+ years of progressive operations experience with direct ownership of procurement, facilities management, and cost control functions
- 5+ years of experience managing office or administrative operations in a professional environment, with demonstrated ownership of executive support functions and broader office operations including vendor coordination, facilities oversight, and employee onboarding logistics
- Bachelor's degree in Business, Operations Management, Supply Chain, Finance, or a related field (or equivalent demonstrated experience)
- Demonstrated experience managing procurement across both technical/R&D categories and general overhead spend
- Track record of managing and improving operational budgets, including monthly close processes, variance reporting, and cost reduction initiatives
- Experience operating within or alongside a Finance organization, with ability to work fluently in budget models and financial reporting formats
- Strong vendor negotiation skills with verifiable examples of improved contract terms or cost outcomes
**PREFERRED EXPERIENCE:**
- Prior experience serving as the sole or lead administrative and operational point of contact for a business unit or division
- Prior experience supporting an R&D, engineering, or science-driven organization where procurement of technical materials, equipment, and specialized services is a core function
- Hands-on proficiency with Coupa and/or NetSuite; familiarity with BAAN, SAP Ariba, or equivalent enterprise procurement platforms
- Experience managing facilities for a lab or mixed-use research and office environment
- Prior experience managing or mentoring direct reports, coordinators, or cross-functional operational staff
- Exposure to construction technology, advanced manufacturing, or hardware development environments
