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Salary: USD 171,000 - 248,000 / annual
1Password is a market-leading enterprise password manager and Unified Access Management platform trusted by over 180,000 businesses, from Fortune 100 companies to innovative AI firms. The company has surpassed $400M in ARR and has been named to the Forbes Cloud 100 for four years running.
As Senior Manager of Strategic Operations, you will lead cross-functional initiatives that translate complex business priorities into clear execution plans and measurable results. Reporting to the Director of Strategic Operations, you'll work with senior leaders across the organization to advance priorities including international expansion, high-priority customer programs, corporate crisis management, and strategic planning. Your focus will be on helping the organization execute with greater clarity and consistency while contributing to 1Password's mission of making security simpler and more accessible.
Key responsibilities include:
- Building and managing programs that improve service and outcomes for high-priority customer accounts
- Supporting company planning, Quarterly Business Reviews (QBRs), objective tracking, and operating rhythms that enable informed decision-making
- Creating clear roadmaps, status reports, risk assessments, and recommendations that improve visibility and accelerate decision-making
- Bringing teams together to resolve blockers, align priorities, manage change, and deliver shared outcomes
- Using modern tools, including AI-assisted analysis and workflow automation, to generate insights, identify risks and dependencies, and scale program execution
The Strategic Operations team actively uses AI to cut through complexity, stay aligned, and move quickly. You'll be expected to build at least one AI-powered workflow and participate in shared learning sessions as the team scales.
1Password is a remote-first company founded in 2005 with deep expertise in distributed work. However, travel for in-person engagement is part of most roles and may include annual department-wide offsites, team meetings, and customer/industry events. The company prioritizes collaboration, transparent communication, and a culture that challenges the status quo. Work is demanding, the pace is fast, and the company seeks individuals who thrive in ambiguity, are curious, and deliver results.
Requirements:
- 7–9+ years of experience in strategic operations, business operations, program management, or a related field, with a track record of delivering complex initiatives
- Experience leading cross-functional programs and influencing senior or executive stakeholders without direct authority
- Strong ability to translate broad objectives into practical plans, roadmaps, decisions, and measurable outcomes
- Sound judgment and confidence working through ambiguity, resolving dependencies, and constructively challenging assumptions
- Strong analytical, communication, and presentation skills, including the ability to turn data into clear recommendations and concise status updates
- Experience managing multiple stakeholders and priorities while maintaining accountability from planning through delivery
- Experience in Software as a Service (SaaS), cybersecurity, technology, product operations, or a similarly fast-moving environment
- Experience using AI tools or workflow automation to improve operational efficiency
