SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 203,000 - 251,000 / annual
Freshworks is seeking a Senior Manager of Launch Readiness to lead the R&D Ops team in building and scaling a product launch framework across the organization. You will report to the Sr. Director of R&D and Ops and lead a team responsible for ensuring consistent, scalable processes that take products from readiness through market launch.
In this role, you will design and own the Launch Readiness process end-to-end, establishing frameworks, milestones, and governance that do not yet exist. You'll work cross-functionally with Product, Engineering, and GTM teams (Marketing, Sales, Technical Resources, Professional Services, Support) to assess business needs, identify process gaps, and translate requirements into prioritized, well-executed plans.
Key responsibilities include:
- Building a Launch Readiness operating model from the ground up and scaling it org-wide
- Leading and developing a team, setting direction and building out the function's structure
- Developing detailed plans accounting for requirements, constraints, dependencies, and resources
- Driving execution against milestones while managing scope, schedule, and quality
- Communicating program and project status to internal stakeholders and executive/board leadership
- Leveraging change management best practices to drive adoption of the launch process
- Using AI and automation to scale processes and reduce manual overhead
- Managing risk proactively and adjusting plans as business needs shift
- Operating effectively within a matrixed organization across cross-functional teams
This is a hybrid role based in San Mateo, CA with expectations of 3 days per week in office (Tuesday-Thursday). Quarterly travel to India is optional.
REQUIREMENTS:
- 8-10 years of operations and program/project management experience with team leadership capability
- Proven experience building a new process or program from scratch
- Business change management experience
- Self-starter who thrives on ambiguity with resourceful, creative problem-solving
- Ability to operate effectively and autonomously with high-level direction
- Exceptional verbal and written communication skills, able to flex between individual contributors and executives, technical and non-technical audiences
- Sharp attention to detail balanced with ability to distill large amounts of information into essentials
- Strong people skills with ability to motivate and align direct reports and cross-functional partners
- Excellent negotiation, conflict management, and resolution skills
- High energy, positive attitude, and adaptability
- Bachelor's degree or equivalent required; MBA or equivalent strongly preferred
