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Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and over two million patient visits delivered nationwide. The company is transforming mental health care by making high-quality psychiatry more accessible and sustainable for both patients and clinicians through a technology-powered, in-network platform.
As Senior Manager, Clinician Onboarding and Success, you will lead the day-to-day operations and ongoing redesign of the clinician onboarding journey. You'll own end-to-end workflows, maintain clear operating rhythms and escalation paths, and ensure all stakeholders understand ownership and timelines. The role connects clinician supply, patient demand, and operational execution, requiring partnership across Clinical, Operations, Data, Product, Engineering, Talent Acquisition, and Marketing.
Key responsibilities include:
- Running day-to-day operations with clear service levels and escalation paths
- Improving dashboards, signals, and decision tools that predict program success and identify risks early
- Activating proactive levers by using insights about clinician supply and patient demand to inform hiring, marketing, and capacity planning
- Building practical playbooks and decision rules for real-time interventions when risks emerge
- Redesigning the end-to-end operating model from manual, people-dependent processes to technology-enabled workflows using AI, automation, and better tooling
- Measuring whether new workflows improve outcomes and adjusting when they do not
This is a hands-on role for an analytical operator who can improve workflows with data, AI, automation, and practical tooling. You do not need to be an engineer, but you must translate operational problems into clear requirements, build and test lightweight solutions, and work effectively with technical partners.
REQUIREMENTS:
- 4-6+ years of experience in operations, consulting, program management, implementation, or a related field
- Quantitative and rigorous: fluent with metrics, dashboards, and spreadsheets; able to define meaningful leading and lagging indicators and turn analysis into clear operating decisions
- SQL experience required
- Ability to map end-to-end processes, diagnose breakpoints, and redesign around clearer decisions, fewer handoffs, and reliable data
- Practical automation and AI fluency: comfortable using AI and no-code/low-code tools to automate work and prototype solutions
- Cross-functional operator: able to get work done through teams that do not report to you, align partners around shared measures, and keep execution moving across complex initiatives
- Motivated by the mission to improve mental health care
PREFERRED:
- Experience in healthcare, behavioral health, or another regulated, high-growth environment
- Experience in a fast-paced, high-growth company that has demonstrated scale
