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Chamber Cardio is rebuilding cardiology around outcomes, not volume, partnering with independent cardiologists to lead population health through technology, data, and operational tools. The company combines clinical expertise, thoughtful design, and a modern operating platform for physicians, patients, and payers, using cutting-edge AI paired with a focus on human care to transform heart health at scale.
As Senior Manager of Engagement Operations, you will build Chamber's member journey systems from the ground up, reporting to the Director of Member Engagement. This is a zero-to-one builder role where you'll design and launch the CRM, lifecycle infrastructure, campaign flows, and automations, partnering with Data to ensure everything is measured.
Key Responsibilities:
Member Journey & Lifecycle Strategy: Map and refine the end-to-end member journey across activation, engagement, and retention. Build and maintain multi-channel lifecycle campaigns across email, SMS, phone, and print. Partner with leadership to translate journey strategy into segmented, triggered campaigns. Optimize campaigns through gap analysis and A/B testing. Support copy, design, and QA for member-facing materials.
CRM & Marketing Operations: Own and architect HubSpot from the ground up, including workflows, automations, segmentation, data hygiene, and permissions. Build Chamber's first scalable campaign build and QA processes. Partner with Data on engagement reporting. Own SMS send operations including carrier registration, compliance, and deliverability. Manage toll-free numbers for member-facing SMS and voice. Manage engagement operations across email, SMS, AI, print, and other vendors.
Vendor & Partner Management: Own third-party engagement partnerships including freelance design, agency work, and print vendors. Serve as internal contact for vendor performance, troubleshooting, and escalation. Support evaluation and centralization of vendor relationships as the company scales.
In your first 90 days, you'll become fluent in Chamber's HubSpot instance and vendor relationships, establish operating standards for campaign QA and data hygiene, architect and launch at least one full lifecycle journey end-to-end, and present engagement metrics and scaling roadmap to leadership.
Requirements:
- 10+ years in lifecycle marketing, CRM/marketing operations, or member/customer engagement, ideally building programs from scratch at early-stage companies
- Experience in Healthcare or value-based care environments strongly preferred
- Strong hands-on expertise architecting workflows, campaigns, integrations, and data governance from scratch
- Experience with marketing automation platforms such as HubSpot, Braze, Iterable, or Customer.io
- Experience managing external vendors or agencies, ideally including print or direct mail production
- Proven experience executing automated, multi-channel campaigns and workflows across SMS, email, direct mail, and related channels
- Working knowledge of email deliverability fundamentals (SPF/DKIM/DMARC, list hygiene, spam complaint management)
- Familiarity with SMS compliance and deliverability requirements (10DLC/toll-free registration, TCPA, opt-in/opt-out management)
- Analytical mindset using data to decide, troubleshoot, and measure campaign impact
- Strong communicator and collaborator who aligns cross-functional teams around shared goals
- Comfortable navigating ambiguity, solving problems in real time, and wearing multiple hats in fast-moving environment
- Passionate about creating seamless, high-quality experiences for members
