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Salary: USD 115,000 - 144,000 / annual
onX is a high-growth outdoor technology company seeking a Senior Logistics & Fulfillment Manager to lead end-to-end logistics and fulfillment operations for an exciting new connected product experience designed to complement the onX Hunt app.
In this role, you will independently lead the development and execution of logistics and fulfillment operations, ensuring products move efficiently and reliably from manufacturing through delivery and returns. You'll work closely with external partners and cross-functional teams to establish practical processes, manage operational complexities, and create a seamless customer experience.
Key responsibilities include:
- Independently lead end-to-end logistics and fulfillment operations from manufacturing through customer delivery and returns
- Evaluate fulfillment models and third-party logistics (3PL) solutions, recommending approaches that balance efficiency, cost, scalability, and customer experience
- Select, establish, and manage relationships with logistics and fulfillment partners, including warehousing, freight, and distribution providers
- Develop and manage inventory processes and systems in partnership with Finance and external providers, ensuring accurate tracking and visibility
- Partner with Finance and Accounting to support inventory valuation, landed cost tracking, and financial requirements related to physical product operations
- Establish and manage returns, warranty, and reverse logistics processes
- Collaborate with Product, Engineering, and cross-functional partners to align fulfillment processes with product activation and customer experience needs
- Proactively identify operational risks, dependencies, and roadblocks, navigating challenges independently and escalating significant trade-offs when appropriate
- Provide clear visibility into fulfillment performance, inventory movement, and operational risks
- Continuously improve logistics and fulfillment processes as business needs evolve
- Explore and apply AI tools thoughtfully to improve operational workflows and enhance effectiveness
This role reports to the Director of Connected Devices. onX is a distributed company with 400+ employees across the U.S., with physical offices in Bozeman and Missoula, MT, and virtual Basecamps in Austin, Denver, Kalispell, Minneapolis, Portland, Salt Lake City, and Seattle. The company has a strong preference for candidates near offices or Basecamps but will consider remote candidates in eligible states.
REQUIREMENTS:
- Bachelor's degree in Supply Chain Management, Logistics, Business, or related field, or equivalent practical experience
- 7+ years of experience in supply chain, logistics, fulfillment operations, or related work involving complex operational processes and external partners
- Demonstrated ability to independently develop, manage, and improve logistics and fulfillment operations, including establishing processes in evolving or ambiguous environments
- Experience evaluating, selecting, and managing third-party logistics (3PL) providers and external partners
- Strong operational and analytical skills, with ability to evaluate costs, identify risks, navigate trade-offs, and recommend effective solutions
- Working knowledge of inventory management and accounting concepts, including landed costs, cost of goods sold, and inventory valuation, with ability to partner effectively with Finance and Accounting
- Experience collaborating across Finance, Legal, Product, and other teams to align priorities and resolve operational challenges
- Strong problem-solving skills with ability to anticipate challenges, manage competing priorities, and make sound decisions with incomplete information
- Clear written and verbal communication skills, with ability to communicate operational plans, risks, and recommendations to diverse stakeholders
- Ability to thoughtfully explore and apply AI tools to improve operational workflows while exercising sound judgment and validating outputs
- Permanent US work authorization required
- Ability to travel as needed, including domestic and occasional international travel, to support fulfillment vendor and 3PL site visits, manufacturing partner coordination, and other strategic business needs
BONUS QUALIFICATIONS:
- Experience supporting the launch or expansion of logistics and fulfillment operations for physical products
- Experience coordinating international freight, customs, and cross-border logistics
- Experience supporting fulfillment operations for products combining physical goods with subscription or membership services
