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Take-Two Interactive, a leading developer and publisher of interactive entertainment (Rockstar Games, 2K, Zynga), is seeking a Senior ServiceNow IT Operations Management (ITOM) specialist to architect and execute their evolving Configuration Management Database (CMDB) strategy and infrastructure roadmap. You will build foundational systems from the ground up, working with CMDB product and data owners to establish clear standards and foster a culture of data integrity across the organization.
Key responsibilities include:
• Architect and execute CMDB and Common Service Data Model (CSDM) strategies, defining CI classes, attributes, dependencies, and service mapping approaches
• Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules
• Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs
• Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis, remediation, and data anomaly detection
• Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a "self-healing" IT environment
• Act as a bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable, AI-driven solutions
You will work in a fast-paced, creative environment where you empower the organization with accurate, actionable insights into technology assets. The role emphasizes both technical depth and cross-functional collaboration.
REQUIREMENTS:
• Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions
• Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer
• Expert-level knowledge of Discovery patterns, credentials, and error handling
• Strong understanding of ITSM, ITAM, Vulnerability Response (VR), and ITIL frameworks, specifically CI and asset lifecycle management
• Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC)
• Proven experience in data analysis, reporting, and complex data quality governance
• Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams
• Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity
