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Senior IT Systems Administrator

Abby Care - San Francisco, CA, USA - Hybrid - posted 2026-09-23

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Abby Care is an AI-native platform for family-led care, partnering with health plans and government organizations to train and support family caregivers in delivering high-quality home care. The company is backed by top VCs and operates across multiple states with offshore teams. In this role, you will report directly to the Director of IT, Information & Security and serve as a senior systems administrator supporting Abby Care's growing operations. You will own the identity, endpoint, and access foundation that enables secure work across the organization, working with tools including Okta, JAMF, Google Workspace, and SentinelOne. As one of the first dedicated systems hires during a scaling phase, you will shape the compliance foundation and tooling stack for years to come. Key responsibilities include: **Identity Governance & Access**: Administer Okta lifecycle management (SSO, SAML/OIDC/SCIM, MFA, conditional access) enforcing least-privilege access. Manage RBAC policies and identity resources as code using Terraform and CI/CD pipelines. Lead access certifications and remediation in partnership with Security for compliance (SOC 2, ISO 27001). **Endpoint Management & Security**: Manage the macOS fleet via JAMF Pro, overseeing zero-touch deployment (ADE), patch management, and security compliance. Deploy and maintain SentinelOne agents, triage alerts, enforce ransomware protection, and handle threat remediation. **Productivity & Core Systems**: Administer Google Workspace (user lifecycle, DLP, Vault, security policies) and integrate with core identity and endpoint tools. Serve as Tier 2/3 escalation support, drive IT automation via scripting/APIs, and manage hardware and SaaS inventories. **Requirements:** - 6+ years of experience in IT systems administration or related role - Associate's or Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or related field, or equivalent practical experience - Prior experience in healthcare or health tech industry with understanding of industry-specific security and data privacy requirements (e.g., HIPAA) - Hands-on administration experience with Okta (or similar IdP) and strong grasp of core IAM standards (SSO, MFA, SCIM, SAML/OIDC) - Proven track record managing macOS fleets in enterprise setting using JAMF (or similar MDM), SentinelOne (or similar EDR/XDR), and Google Workspace - Core understanding of networking fundamentals (DNS, DHCP, VPN) and technical troubleshooting - Strong technical documentation habits and ability to independently prioritize and manage multiple tickets and projects **Nice to have:** - Practical scripting experience (Bash, Python, or Google Apps Script) to automate routine workflows and integrations - Exposure to Windows endpoint management (Intune) and administration of modern SaaS tools (Slack, Zoom) - Experience supporting audit preparation and security controls for SOC 2, ISO 27001, or HIPAA - Relevant credentials such as Okta Certified Administrator, JAMF Certified Admin, or CompTIA Security+

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