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Lendable is a UK-based fintech unicorn (800+ employees, profitable since 2017, backed by Balderton Capital and Goldman Sachs) rebuilding consumer finance products—loans, credit cards, and car finance—with modern technology. The company is expanding into the US market and growing rapidly.
You will be the Senior IT Support Engineer for Lendable's Mexico City office, building out the IT support function alongside the UK team to serve 900+ employees globally. This is a hands-on role combining end-user support, systems administration, and automation in a 24/7 environment.
Key responsibilities:
- Serve as first point of contact for office staff IT issues, managing a high volume of tickets
- Provide technical support for Windows and MacOS systems, ensuring compliance with IT standards
- Administer IT business-as-usual tasks: ticketing, troubleshooting, equipment maintenance, repairs, and disposal
- Onboard new employees across multiple geographic locations with technical setup
- Maintain and troubleshoot office equipment (video conferencing, networking, peripherals)
- Develop and implement system scripting to automate processes and integrate SaaS platforms with internal services
- Implement and maintain identity access management (IAM) integration, networking, debugging, and secure file/secret sharing tools (SFTP)
- Provide global IT support with on-call rotation; collaborate with UK, EU, and US teams during overlapping hours
You will work in a fast-paced, hyper-growth environment where you can have material impact. The role requires curiosity, problem-solving ability, and a drive to innovate and automate.
REQUIREMENTS:
- Minimum 3+ years IT Support or Service Desk experience
- Hands-on experience with Mobile Device Management (MDM) systems: Jumpcloud, Jamf, or Kandji
- Proficiency with ITSM/Service Desk ticketing systems: Zendesk, Jira, or Freshdesk
- Familiarity with Identity Provider (IDP) platforms such as Okta and Group Policy Objects (GPO)
- Hands-on experience running Okta and VPN/secure remote access as code
- Strong problem-solving skills, attention to detail, and excellent verbal/written communication
- Self-starter who takes ownership of tasks and manages workload independently
- Willingness to visit office locations in Kent and London as required
NICE-TO-HAVES:
- Understanding of cybersecurity concepts and best practices (firewalls, intrusion detection/prevention, SIEM)
- Scripting knowledge/experience (Bash or PowerShell)
- Finance sector background
- Network management and troubleshooting experience
- Security protocols and threat mitigation expertise
