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EdSights is building Student Voice Intelligence technology for higher education—AI-powered conversations that help colleges and universities understand student needs in real-time, uncover drivers of attrition, and power student success and enrollment workflows. The company partners with 300+ institutions, is backed by an $80M Series B investment, and is in rapid execution and expansion.
As Senior Implementation Manager, you will be the primary point of contact for large, strategic partners during onboarding, owning complex, multi-product, multi-campus implementations. You will independently navigate ambiguity, bring strategic depth to every engagement, and serve as a trusted advisor to partners.
Key responsibilities include:
- Serve as primary point of contact for enterprise and strategic accounts, owning successful adoption, onboarding, and launches
- Ensure partners follow change management best practices and provide coaching across partner teams and personas
- Proactively identify and mitigate partner and delivery risks in collaboration with Partner Success
- Partner with Product and Technical Integrations to define implementation methodology, configuration standards, and documentation for new account types, particularly data-heavy implementations like CRM
- Mentor Implementation Managers and Associates; serve as escalation resource for complex partner or delivery challenges
- Maintain project plans using PM tools (Asana, Salesforce, etc.)
- Manage time, estimates, and expectations with minimal oversight
- Configure automated SFTP integrations and assist with field mapping and data alignment
- Collaborate across internal teams to ensure implementation tasks are completed
This role combines hands-on implementation delivery with team leadership and process improvement. You will work with a driven, thoughtful team that values ownership, moves quickly, and cares deeply about measurable impact for students.
REQUIREMENTS:
- 4–6+ years in implementation, onboarding, or customer-facing SaaS roles, including at least 1–2 years managing enterprise or strategic accounts
- Required: 3+ years of hands-on CRM implementation experience (configuration, data migration, workflow/automation setup, integrations). Platform-agnostic, but experience with higher-ed-specific CRM is a strong plus: EAB Navigate, Slate (Technolutions), Salesforce Education Cloud/EDA, Element451, Ellucian CRM Recruit/Advise, or similar
- Multi-threaded stakeholder management across senior and cross-functional partner contacts
- Change management experience, ideally supporting partners through adoption of new or unfamiliar systems
- Ability to coach and mentor peers, share judgment, unblock others, and contribute to team culture
- Exceptional communication and customer service skills; high emotional intelligence and ability to build rapport across stakeholders
- Project management skills (internal and external) using project management tools
- Teaching and facilitation skills, with ability to adapt training to different audiences
- Experience in higher education is a plus
- Mindset: self-starter with bias for action and sharp problem-solving; change-oriented problem solver; customer-first mentality
