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Fortiro is a growing fintech company backed by significant investment, building an award-winning enterprise SaaS platform that uses emerging technologies and AI to detect financial crime and enable automation in lending and insurance claim verification. The platform is trusted by leading banks and financial services businesses across Australia, New Zealand, and globally.
As Senior IDP Engineer, you will own the end-to-end Intelligent Document Processing (IDP) pipeline and AWS infrastructure that powers Fortiro's document-processing capability. The platform processes millions of pages annually through a multi-engine pipeline combining commercial OCR, document classification, and downstream fraud-detection rules.
Key responsibilities include:
- Own the complete IDP pipeline from file ingestion through OCR, classification, extraction, and handoff to fraud rules
- Lead Fortiro's multi-engine IDP strategy, including benchmarking, tuning, and routing between engines
- Manage and improve AWS infrastructure running the OCR estate, including capacity planning, upgrades, patching, and disaster recovery
- Define and track key platform metrics: OCR confidence, classification accuracy, scan latency, and queue time
- Improve tenant isolation and scan performance to ensure customer workloads remain reliable at scale
- Build dashboards, alerts, and incident response practices to detect and resolve IDP degradation early
- Support security posture across the IDP stack, including ISO 27001 and customer security review requirements
- Codify infrastructure using Terraform or CloudFormation to reduce manual configuration
- Shape the IDP technical roadmap, support vendor conversations, and mentor engineers on OCR and document classification
This is a hands-on role with genuine technical ownership. You'll solve complex technical problems, improve reliability and performance, and become the go-to expert for how the document-processing capability runs and scales.
Requirements:
- Strong hands-on experience with document-processing, OCR, or IDP platforms, including production infrastructure ownership
- Production experience with commercial IDP/OCR platforms such as ABBYY, Kofax, Google Document AI, AWS Textract, or Azure Document Intelligence
- Strong AWS experience across EC2, VPC, IAM, S3, CloudWatch, Systems Manager, and Auto Scaling
- Demonstrated experience improving OCR quality, classification accuracy, throughput, or latency in production
- Solid understanding of modern IDP concepts: document classification, layout analysis, field extraction, confidence scoring, and human-in-the-loop verification
- Familiarity with LLM-assisted document understanding or modern text/vision models
- Infrastructure-as-Code experience, ideally Terraform or CloudFormation
- Strong scripting skills in Python and PowerShell or Bash
- Comfortable with observability tools such as OpenSearch, CloudWatch, or Grafana
- Practical understanding of networking, systems administration, and enterprise security principles
- Clear communication, strong problem-solving skills, and ability to troubleshoot complex production issues
- Product and customer mindset; understanding that performance, reliability, and accuracy directly impact customer outcomes
Nice to have:
- AWS certifications (AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer)
- Experience integrating multiple OCR/IDP engines behind a single routing layer
- Knowledge of security frameworks (CIS Benchmarks, OWASP, ACSC Essential Eight)
- Experience in multi-tenant SaaS environments
