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ServiceNow is seeking a Senior HRBP Manager to serve as a strategic people partner for a business unit. In this role, you will bridge HR and business leadership, driving organizational effectiveness and business outcomes through talent initiatives and people strategy.
Key Responsibilities:
- Understand business direction and influence people decisions to support business objectives; contribute to business unit planning and key initiatives
- Operationalize talent initiatives that drive business growth and outcomes
- Identify and advocate for initiatives that strengthen culture, organizational effectiveness, business performance, and engagement
- Act as the voice of the business within HR, partnering with People Partners, Centers of Excellence, and Operations to ensure HR solutions are fit-for-purpose and address key business needs
- Coach senior business leaders on people leadership capabilities, helping leaders and managers become more effective and increase their impact
- Leverage data and trends to inform strategic guidance to business leadership; measure success, learn, iterate, and improve
- Provide strategic advice on workforce planning, calibration and succession planning, organization design, change management, culture, leadership and team development, and relevant workforce trends
Requirements:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's impact on function or industry)
- Direct client support and management coaching experience, plus team development/management experience
- Outstanding interpersonal and communication skills, including problem-solving, collaboration, and relationship building
- Ability to thrive in unstructured, ambiguous, high-growth, fast-paced environments and work independently
- Ability to manage multiple complex issues and prioritize projects concurrently
- Excellence across all levels of the HR stack—strategic, operational, and tactical
- Credibility and integrity in communications to ensure information flows upward and downward
- Confidence to challenge respectfully and influence business decisions
