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Salary: USD 70,000 - 90,000 / annual
Via Transportation is a public transit technology platform serving hundreds of agency partners globally. The company transforms traditional transportation systems into smart, data-driven digital networks.
As Operations Manager, you will support Via's local team in Rochester and services across the Central Region. This hands-on role focuses on supporting frontline employees through HR processes, policy implementation, compliance, and real-time issue resolution while fostering a positive workplace culture.
Key responsibilities include:
- Own end-to-end employee lifecycle processes: onboarding, offboarding, pre-employment requirements, and documentation
- Manage workers' compensation and unemployment claims with timely processing and compliance
- Serve as trusted employee advocate, handling day-to-day support, inquiries, investigations, and fostering inclusive culture
- Lead employee engagement and recognition initiatives
- Support payroll processes and administer employee benefits including open enrollment
- Maintain accurate employee records and ensure policy/regulatory adherence
- Partner on recruiting efforts including interviews, offers, and pre-hire screenings
- Lead sensitive employee relations matters including terminations and documentation
- Represent company externally at job fairs and community events
- Act as key liaison with local partners and vendors
- Collaborate with central HR teams on best practices and process improvements
This is a 5-day per week in-person role based in Rochester, MN with regular travel to other sites.
Requirements:
- Minimum 3+ years experience in HR operations, employee relations, talent acquisition, or similar role
- Experience working with unionized employee populations and understanding of collective bargaining agreements
- Knowledge of employment laws and regulations (FMLA, ADA, FLSA, etc.)
- Strong interpersonal and communication skills with ability to handle sensitive situations
- Detail-oriented and highly organized with process-driven mindset
- Proven ability to work in fast-paced environment and manage multiple priorities
- Comfortable with ambiguity and flexible in adapting to changing needs
- Must be based in Rochester, MN area and comfortable working in person 5 days per week
- Union experience is a plus
