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MoonPay is a high-velocity fintech company building the operating system for value movement—crypto, stablecoins, tokenized assets, and beyond. With 30M+ customers and 500+ ecosystem partners, MoonPay is licensed in the U.S. and regulated across the UK, EU, Canada, and Australia.
This is a senior operational role within the Trust & Safety Ops function, based in the Bangalore office. You will own a meaningful slice of T&S Ops outright, working closely with the Fraud and Risk Program Lead. This is not a support seat—you will drive outcomes independently with guidance rather than direction on every task.
Key Responsibilities:
**Operational Efficiency & Process Improvement**: Own operational efficiency for T&S Ops by identifying, designing, and driving process enhancements end to end. Maintain current Ops process documentation as workflows evolve. Lead structured process reviews, turning findings into improvement plans and seeing them through to delivery.
**Operational Metrics, Dashboards & Reporting**: Own and manage all operational metrics for T&S Ops in partnership with Ops leadership. Own operational dashboards and recurring reporting, including performance analysis and improvement recommendations. Monitor trends and exceptions, translating them into clear, actionable insights for leadership.
**Ops Partner Coordination & Escalations**: Act as the primary bridge between T&S Ops and its partner teams. Own handling of Ops-related inquiries and escalations from leadership and partners. Represent Ops in cross-functional forums, keeping partners aligned on priorities and status.
**Ops Training & Tooling**: Own Ops training strategy and content, ensuring the team has what it needs as processes and tools evolve. Identify tooling gaps and drive improvements with Engineering and technical partners.
**Program Delivery & Governance Support**: Own and maintain the fraud program roadmap, tracking initiatives against milestones and target dates. Maintain the fraud risk and issue register. Own recurring fraud KPI and KRI reporting and prepare management information for leadership review. Maintain program records, decision logs, and governance documentation.
You will work cross-functionally with Fraud Strategy, Fraud Investigations, Compliance, Risk, Legal, and other Trust & Safety and Ops partners. This role suits someone senior enough to run their own remit with minimal hand-holding—comfortable owning stakeholder relationships, defending recommendations to leadership, and driving improvements end to end.
MoonPay emphasizes outcomes over process, impact over titles, and hard problems with real ownership. AI is the default operating mode; you are expected to use it daily. The company was recognized as one of Forbes' America's Best Startup Employers 2026 and ranked 2nd in Crypto Services on Fortune's inaugural Crypto 100.
**Requirements**:
- 4+ years of experience in operations, program management, or similar ownership-driven role within Trust & Safety, fraud, risk, or compliance operations
- Financial services, payments, or crypto environments preferred
- Track record of owning and driving operational improvements independently, not just supporting someone else's plan
- Experience managing metrics, dashboards, and reporting for an operations function, and using them to drive decisions
- Comfort acting as the primary point of contact between an operations function and its partner teams, including handling escalations directly
- Strong stakeholder management skills—able to influence and align partners and leadership without formal authority over them
- Excellent written and analytical communication—able to turn data into clear findings, recommendations, and status reporting
- Comfort working with data and reporting tools (e.g., Excel, Google Sheets, AI tools, Looker, with SQL experience preferred) to build and maintain KPI/KRI reporting
- Structured, ownership-driven mindset—you drive things to completion rather than escalate and wait
