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Salary: EUR 3,526 - 3,960 / monthly
Wolt License Services (WLS) is the payment and financial services division of Wolt, a global delivery platform operating in over 500 cities across 30 countries. As a licensed and supervised payment and e-money institution, WLS manages merchant payment flows across 23+ markets while maintaining strict regulatory compliance, AML standards, and robust internal controls.
You will join the Operational Quality Assurance team as a Compliance Quality Assurance Specialist, reporting to the Compliance Quality Assurance Lead. This role focuses on ensuring the highest standards of quality and compliance in merchant onboarding activities across all supported markets.
Key responsibilities include:
- Conduct monthly quality assurance reviews of completed merchant onboarding cases, assessing adherence to customer due diligence procedures, internal policies, and operational standards
- Identify operational deficiencies, documentation errors, process deviations, and recurring quality trends; escalate findings appropriately
- Provide structured feedback to Merchant Operations, Sales, and onboarding teams to drive continuous improvement
- Support quality calibration sessions and training to ensure consistent interpretation of onboarding requirements across teams
- Maintain accurate records of quality reviews, findings, root causes, corrective actions, and quality metrics
- Prepare regular quality assurance reports highlighting operational trends, recurring deficiencies, risk areas, and improvement opportunities
- Support root cause analysis of operational quality issues and collaborate with Product, Operations, and Risk & Compliance teams
- Contribute to development of standard operating procedures, quality checklists, and onboarding guidance documentation
- Promote a strong quality culture emphasizing operational excellence and consistent application of standards across all markets
This is an individual contributor role with significant analytical and process improvement responsibilities. You will work cross-functionally with Merchant Operations, Sales, Product, and Risk & Compliance teams.
Requirements:
- Bachelor's degree in Business, Finance, Law, Compliance, Risk Management, or related field
- 2-4 years of experience in quality assurance, customer due diligence, merchant onboarding, financial crime operations, compliance operations, or other operational control functions within financial services, fintech, or payments
- Excellent analytical skills with strong attention to detail and ability to identify process weaknesses and recurring trends
- Experience reviewing operational cases against defined procedures and quality standards
- Strong written and verbal communication skills with ability to deliver constructive feedback to operational teams
- Comfortable working with operational metrics, reporting, and quality dashboards
