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Quantexa is seeking a Senior Business Operations Manager to lead operational improvements, reporting, and governance across the business. This is a people-management role requiring strong operational experience and the ability to lead medium-to-large cross-functional initiatives.
Key Responsibilities:
Revenue Operations & Salesforce: Maintain and improve the revenue operations framework across Go-To-Market functions, including pipeline governance, forecasting cadence, sales process discipline, and commercial reporting. Act as business owner for Salesforce and connected revenue systems (Planhat, Clari), ensuring data quality and consistent adoption. Define, monitor, and interpret key commercial metrics (bookings, recurring revenue, conversion rates, deal cycle, retention, productivity, forecast accuracy). Drive data consistency across teams and document core processes in Confluence. Train users to improve adoption and reporting confidence.
PowerBI, Reporting & Analysis: Develop and maintain PowerBI dashboards and operational reporting packs for leadership and functional teams. Respond to analysis requests, clarifying business questions and presenting actionable findings. Build reporting that supports performance understanding, issue diagnosis, and confident decision-making. Improve data consistency and definitions across teams. Support business cases, process changes, and investment decisions through analysis.
Operational Excellence & Process Improvement: Design, document, and improve business processes across functions (Alliances, Marketing, Procurement, etc.) to be scalable, efficient, and easy to follow. Define and lead medium-to-large cross-functional operational projects from diagnosis through implementation and adoption. Identify bottlenecks, duplication, control gaps, and improvement opportunities, recommending practical solutions that reduce cost, risk, or manual effort. Establish operating rhythms, review cadences, and governance forums. Support change management through clear communication and stakeholder engagement.
ISO9001 & Quality Management: Own ongoing maintenance of ISO9001 accreditation and ensure the quality management system remains effective, current, and audit-ready. Coordinate internal audits, external assessments, corrective actions, and continuous improvement activity. Maintain quality documentation, process controls, evidence records, and governance materials. Work with process owners to embed quality standards into day-to-day operations. Track non-conformities, risks, and improvement actions to completion.
People Leadership & Team Development: Define and align team goals with Operations direction, setting clear expectations and holding the team accountable. Manage workload, priorities, performance, and allocated team budget, balancing multiple high-priority deadlines. Build capability through regular feedback, mentorship, development planning, and knowledge sharing. Create a motivating, cohesive team environment by providing context, making clear decisions, and ensuring transparent feedback. Promote cross-functional collaboration through documentation and trusted relationships.
Requirements:
- Strong, varied experience in business operations, revenue operations, sales operations, commercial operations, or similar role, typically including 3–5 years of management experience
- Strong Salesforce ownership or administration experience, with ability to translate business needs into practical system and process requirements
- Confident with PowerBI reporting and data visualization capability, with strong analytical skills and attention to detail
- Commercial awareness and confidence working with revenue, pipeline, forecasting, and performance data
- Experience defining and leading medium-to-large cross-functional projects or initiatives, managing senior stakeholders independently and navigating ambiguity with sound judgment
- Understanding of ISO9001, quality management systems, audit preparation, and continuous improvement principles
- People management experience, including coaching, prioritization, performance management, and team development
- Excellent communication skills, with ability to explain complex data or process issues clearly to different audiences
- Organized, pragmatic, and resilient, with ability to balance strategic priorities with hands-on delivery, say no constructively, and maintain a solutions-focused approach
