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Quantexa is seeking a Senior Business Operations Manager to lead operational improvements, reporting, and governance across the business. This is a hands-on management role combining revenue operations, business analysis, process improvement, and quality management.
Key Responsibilities:
Revenue Operations & Salesforce: Maintain and improve the revenue operations framework across Go-To-Market functions, including pipeline governance, forecasting cadence, sales process discipline, and commercial reporting. Act as business owner for Salesforce and connected revenue systems (Planhat, Clari), ensuring data quality and consistent adoption. Define, monitor, and interpret key commercial metrics (bookings, recurring revenue, conversion rates, deal cycle, retention, forecast accuracy). Drive data consistency across teams and document core processes in Confluence. Train users to improve adoption and reporting confidence.
PowerBI & Reporting: Develop and maintain PowerBI dashboards and operational reporting packs for leadership and functional teams. Respond to ad-hoc analysis requests, clarifying business questions and presenting actionable findings. Build reporting that supports performance understanding, issue diagnosis, and confident decision-making. Improve data consistency and definitions across teams.
Operational Excellence & Process Improvement: Design, document, and improve business processes across functions (Alliances, Marketing, Procurement, etc.) to be scalable and efficient. Define and lead medium-to-large cross-functional operational projects from diagnosis through implementation and adoption. Identify bottlenecks, duplication, and improvement opportunities; recommend practical solutions that reduce cost, risk, or manual effort. Establish operating rhythms, review cadences, and governance forums. Support change management and stakeholder engagement.
ISO9001 & Quality Management: Own ongoing ISO9001 accreditation maintenance and ensure the quality management system remains effective and audit-ready. Coordinate internal audits, external assessments, corrective actions, and continuous improvement. Maintain quality documentation, process controls, and governance materials. Track non-conformities and improvement actions to completion.
People Leadership: Define and align team goals with Operations direction. Manage workload, priorities, performance, and team budget. Build team capability through feedback, mentorship, and development planning. Create a motivating, cohesive team environment with transparent communication and clear decision-making.
Requirements:
- Strong, varied experience in business operations, revenue operations, sales operations, or commercial operations, typically including 3–5 years of management experience
- Strong Salesforce ownership or administration experience with ability to translate business needs into system and process requirements
- Confident with PowerBI reporting and data visualization; strong analytical skills and attention to detail
- Commercial awareness and confidence working with revenue, pipeline, forecasting, and performance data
- Experience defining and leading medium-to-large cross-functional projects, managing senior stakeholders independently, and navigating ambiguity with sound judgment
- Understanding of ISO9001, quality management systems, audit preparation, and continuous improvement principles
- People management experience, including coaching, prioritization, performance management, and team development
- Excellent communication skills; ability to explain complex data or process issues clearly to different audiences
- Organized, pragmatic, and resilient; able to balance strategic priorities with hands-on delivery
