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Salary: USD 104,325 - 156,488 / annual
OneTrust is seeking a Senior AI Systems Engineer to join its AI Center of Excellence, a team focused on enabling reliable, secure, and scalable adoption of AI and automation across the enterprise. This role is responsible for maintaining the operational health of AI platforms, integrations, and solutions as adoption grows.
Key Responsibilities:
- Own day-to-day administration and support for Glean, Claude, Copilot Studio, Power Platform, Microsoft 365 Copilot, and related AI platforms across sandbox, development, QA, and production environments.
- Configure, maintain, and monitor native connectors and MCP access, indexing and crawling processes, authentication, integration performance, and connector health.
- Provide first-line support for chat, agent, connector, indexing, authentication, and permission-related issues; diagnose and resolve problems within established procedures.
- Execute and coordinate agents, custom connector, and related resource migrations across development, QA, and production environments.
- Coordinate testing, UAT, deployment validation, release readiness, and post-release support for feature and agent enablement.
- Triage AI incidents and conduct or coordinate root-cause analysis for platform outages, change-related failures, authentication or integration issues, and capacity or credit shortages.
- Monitor AI platform usage, consumption, and credit utilization; produce usage and cost reports and identify unexpected trends.
- Inventory and clean up redundant or abandoned resources, including unused skills, agents, Power Automate flows, and connectors.
- Maintain accurate configuration records, operational documentation, inventories, runbooks, known-issue registers, deployment evidence, and compliance documentation.
- Support users, citizen developers, and business stakeholders through onboarding, training, office hours, and troubleshooting guidance.
- Enable approved platform features, tools, models, and integrations in accordance with established standards, security controls, and governance requirements.
- Identify opportunities to improve operational processes, platform reliability, supportability, and delivery efficiency.
OneTrust is embracing an office-first culture, encouraging three days a week in office for most roles, with flexibility depending on the scope of the position.
Requirements:
- BA or BS in Computer Science, Information Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of relevant experience in technical operations, platform administration, systems integration, automation, AI technologies, SaaS administration, or a related field.
- Hands-on experience with enterprise AI, automation, integration, or SaaS platforms.
- Working knowledge of APIs, OAuth, service accounts, webhooks, connectors, authentication, and permissions.
- Experience supporting production technology environments and coordinating changes across development, test, and production environments.
- Strong troubleshooting and incident-management skills, including the ability to investigate root causes, assess impact, communicate status, and escalate appropriately.
- Experience with monitoring platform health, integration performance, usage and consumption, authentication expiry, and cost or credit trends.
- Ability to work independently with general direction, prioritize competing demands, exercise sound judgment, and recognize operational risks.
- Strong communication, documentation, and collaboration skills, including the ability to support technical and non-technical stakeholders.
- Commitment to secure, governed, and supportable operations, including adherence to established standards, controls, and compliance requirements.
Preferred Qualifications:
- Experience with one or more of the following applications: Glean, Claude, Microsoft 365 Copilot, Copilot Studio, or Power Platform.
- Experience creating integrations with enterprise platforms such as Jira, Salesforce, Workday, Ironclad, Snowflake, GitLab, or Highspot.
- Understanding of prompt design, orchestration patterns, and AI solution behavior across agentic and automation use cases.
- Experience with AI architecture, MCP tethering, A2A automations, and/or AI testing protocols.
- Hands-on experience building complex agentic AI solutions or automations.
- Microsoft certifications in Power Platform, Microsoft 365, Azure, AI Fundamentals, or related technologies.
