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Back Market is a global marketplace for refurbished devices, enabling consumers to access affordable, reliable tech while reducing environmental impact (92% less carbon than new devices). The Seller Success Department sources great products from thousands of refurbishers on the platform, and the Sellers Operations & Intelligence team serves as its backbone, driving efficiency and data-driven insights across all seller channels and geographies.
You will join the Sellers Operations & Intelligence team as an analytical, hands-on operations professional, reporting to the Lead of Sellers Operations & Intelligence. Your mission is to help Seller Success Managers operate more effectively by improving the tools, processes, reporting, and programs they rely on daily.
Key responsibilities include:
- Improve dashboards and reporting used by Seller Success Managers to monitor seller performance
- Support team routines and workflows by simplifying processes and reducing manual work
- Run and optimize seller programs operations, particularly seller incentive programs
- Ensure data quality and reporting accuracy for business reviews and decision-making
- Partner with Seller Success Managers, Analytics, and Product teams to implement scalable solutions
- Identify opportunities to use AI and automation to improve efficiency and insight generation
Back Market offers a hybrid work environment with 2 remote days per week and 1 remote work week per quarter, plus 3 flex days. The company is a certified B Corp (93.2 score) committed to diversity, equity, and inclusion, with employee resource groups, mentorship programs, and comprehensive accessibility policies.
REQUIREMENTS:
- 3 to 5 years of experience in business operations, sales operations, business intelligence, or similar role
- Strong analytical skills; SQL is mandatory
- Experience with reporting and dashboard tools (Google Sheets, Omni, Tableau, or Power BI)
- Experience supporting commercial or account management teams with processes, tools, or performance tracking
- Interest in AI, automation, and process improvement
- Strong sense of ownership and positive learning attitude
- Excellent organization and communication skills; comfortable writing structured documents
- Fully professional English capability (additional languages a bonus)
