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Salary: USD 100,000 - 119,580 / annual
AssetWatch is seeking a Salesforce Business Systems Analyst to serve as the analytical and operational bridge between business stakeholders and the Revenue Systems delivery team. This role combines business analysis, stakeholder management, and sprint operations to drive Salesforce implementations and enhancements.
Key Responsibilities:
Requirements Gathering & Business Analysis: Lead structured discovery sessions with stakeholders across Revenue Operations, Sales Operations, Marketing Operations, Customer Success Operations, Engineering, and Product. Facilitate sessions to surface unstated assumptions, identify conflicting requirements early, and document agreements with precision. Translate conversations into well-formed user stories with clear acceptance criteria, evaluate solution options against business constraints, and flag trade-offs before development begins.
Stakeholder Alignment & Conflict Resolution: Own alignment work across multiple teams with competing priorities. Get the right people in the room, make trade-offs visible, and resolve conflicts before they become delivery delays. Keep sprint commitments transparent to dependent teams and manage expectations proactively when scope or timelines shift. Manage multiple simultaneous priorities without losing momentum.
Process Improvement & UAT: Document current-state business processes, identify automation and workflow improvement opportunities, and own the full user acceptance testing lifecycle. Write test scripts, coordinate business reviewers, triage defects, and confirm sign-off before production deployment.
Sprint Operations & User Support: Manage the Jira backlog, run sprint planning and daily standups, follow up before sprint deadlines, and send action items and release notes after deployments. Triage inbound Salesforce support requests through Slack, acknowledge promptly, route appropriately, and keep stakeholders informed.
AssetWatch serves global manufacturers with condition monitoring and predictive maintenance solutions. The company is remote-first with a distributed team across the United States and Ontario, Canada, requiring collaboration within core working hours.
Requirements:
- 3+ years in a Business Systems Analyst, Revenue Operations, or Salesforce-adjacent role in a B2B SaaS environment
- Demonstrated experience facilitating requirements sessions and writing user stories with acceptance criteria
- Comfortable navigating competing stakeholder priorities and resolving cross-team conflicts
- Strong written communication with an instinct for documenting decisions and process
- Proven organizational skills with the ability to manage multiple competing priorities simultaneously and maintain pace across all of them
- Agile sprint management experience with Jira
- Familiarity with Salesforce CPQ/NUE, NetSuite, or Boomi is a plus
