SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Nexthink, a leader in Digital Employee Experience recognized by Forrester and Gartner, is seeking a Revenue Operations Lead to join its Global Revenue Operations team. This role is central to shaping how revenue is structured and optimized across the organization.
You will partner with Go-To-Market teams, HR, and Finance to drive operational initiatives that support ARR growth. Your responsibilities span the full spectrum of revenue operations: customer segmentation and target account definitions; development and tracking of GTM performance metrics and leading/lagging indicators; annual planning including sales capacity planning, territory planning, and quota setting; marketing and pipeline performance analysis; customer renewal analytics; sales analytics reporting and improvements; and implementation of best practices and standardization across tools and processes.
Key responsibilities include:
- Serve as a trusted advisor to GTM and leadership teams
- Own customer segmentation models and target account definitions
- Develop, track, and manage KPIs and insights for GTM performance
- Partner with Sales, Channel, Marketing, and Finance on annual planning and forecasting
- Analyze marketing engagement and pipeline performance to drive planning accuracy
- Lead customer renewal analytics and insights
- Drive sales analytics data gathering, reporting, and improvements
- Implement best practices and standardization of tools and business processes
- Structure business problems, design actionable recommendations, and track success metrics
- Define programs and processes for new business, upsell, and cross-sell opportunities
- Prepare management decks and investor reporting
- Align and drive strategic initiatives supporting ARR growth
- Perform data accuracy checks across key elements
- Adapt effectively to organizational changes
You will produce actionable reporting and analysis to drive both strategic decisions and day-to-day tactics, supporting management and leadership teams in optimizing revenue operations.
Nexthink offers a hybrid work model balancing office and remote work, with structured onboarding. The company provides comprehensive benefits including 100% covered health, dental, and vision for US employees; flexible hours and unlimited vacation (plus 15 company holidays and 3 volunteer days); free professional training platforms; up to 16 weeks paid parental leave for birthing parents; 401(k) with up to 4% company matching (immediate vesting); and referral bonuses.
**Requirements:**
- 5+ years of experience in Sales Operations or Business Operations
- Demonstrable experience owning territory design, quota setting, or capacity planning (not just supporting)
- Track record of building financial or GTM models used to make decisions at VP or C-level
- Experience with SaaS companies, ability to understand and articulate trends in churn, expansion, ARR; high-growth startup experience a plus
- Experience working in multinational organizations a plus
- Experience building dashboards and queries in BI tools (Tableau CRM a plus) or willingness to learn; high proficiency in Excel
- Ability to build models and explain them clearly (e.g., construct forecast accuracy analysis and walk a CRO through it)
- Structured thinker who can translate complex problems into frameworks, models, and recommendations
- Comfortable with ambiguity; able to define the right question before answering it
- High motivation for continuous improvement and ability to drive impact
- Clear, concise communicator with decision-ready outputs
- Credible with senior stakeholders; able to push back with data
- Bachelor's degree in Business Management or Finance concentration a plus
