SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 105,000 - 150,000 / annual
Sweetgreen is seeking a Retail Technology Systems Engineer to own the configuration, stability, and security of technology running across its restaurant fleet. This role sits on the Retail Technology team and is responsible for managing POS systems, payment processing, kitchen displays, connected kitchen equipment, and Infinite Kitchen locations.
Key responsibilities include:
- Implementing, upgrading, and supporting restaurant technology across the fleet, including PAR Brink POS, PAR Payment Services card readers, KDS, and connected kitchen equipment for both existing restaurants and new openings
- Building and maintaining standardized device images and configurations in Microsoft Intune for POS, kiosk, back-of-house, KDS, iPad, and time clock endpoints; releasing patches, enhancements, and fixes across restaurants
- Building integrations and automations between restaurant applications using REST APIs, Workato, PowerShell, and Python to reduce repetitive operational work
- Monitoring restaurant system health, resolving incidents, identifying recurring patterns, and serving as the technical escalation point for Tier 1 and Tier 2 support teams
- Partnering with Software Engineering, Security, Networking, Operations, Marketing, Digital, and vendor partners to evaluate new hardware and capabilities, manage vendor escalations, and prepare teams for product launches
- Ensuring restaurant systems remain secure and PCI-compliant while maintaining clear documentation, runbooks, and standard operating procedures
Desired traits include analytical problem-solving, clear communication with both technical and non-technical audiences, strong relationship-building across internal teams and vendors, organizational reliability, staying current with industry trends, and understanding how technology shapes team member and customer experience.
Requirements:
- 5+ years of restaurant or retail technology experience, ideally supporting multi-unit restaurant fleets across in-restaurant, digital, and third-party marketplace orders
- 3+ years of hands-on device and endpoint management (Microsoft Intune preferred), including configuration, software deployment, and security patching
- Experience administering a restaurant POS platform (PAR Brink preferred; Oracle Simphony, Toast, or similar also relevant), plus working knowledge of payment terminals, KDS, printers, mobile devices, and networking equipment
- Scripting experience in PowerShell or Python and comfort with REST APIs and integration tools such as Postman and Workato; exposure to .NET/C# is a plus
- Experience with Datadog, ServiceNow, and incident and on-call workflows, along with working knowledge of PCI security standards
- Experience with Cisco Meraki, Jira, Confluence, remote support tools, or restaurant automation and robotics is a plus; CompTIA A+, Network+, or Security+ certifications are valued
