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Salary: USD 94,000 - 130,000 / annual
Chime, a financial technology company, is hiring a Regional Physical Security and Safety Operations Lead to manage safety and security programs across their offices. This is an individual contributor role with no direct reports, responsible for hands-on execution of core physical security functions.
Key Responsibilities:
- Manage day-to-day safety and security operations, including contract guard coverage, vendor accountability, and compliance with post orders
- Provide operational oversight of the 24/7 Security Support Center (SSC), ensuring consistent monitoring, timely escalation, accurate reporting, and response readiness
- Coordinate real-time response to security incidents, medical emergencies, and facility issues, engaging appropriate partners and documenting follow-up actions
- Maintain reliability of access control, video surveillance, and alarm systems through routine reviews, troubleshooting, and vendor coordination
- Conduct site assessments to identify vulnerabilities and safety concerns, recommend improvements, and track corrective actions
- Develop, maintain, and reinforce standard operating procedures, post orders, incident response plans, and emergency protocols
- Manage relationships with contract security providers and security system vendors, including service reviews and issue resolution
- Coordinate Emergency Response Team (ERT) recruitment, training, drills, and readiness across office locations
- Partner with Workplace, People, IT, Legal, and other stakeholders to address safety concerns and support employee communications and office operations
- Review incidents and operational trends to identify recurring issues, improve processes, and measure program effectiveness
- Serve as a calm, decisive resource during critical incidents, coordinating response efforts with internal partners, building management, and emergency services
The role requires hands-on execution, sound judgment, and the ability to influence without direct authority. Success involves identifying risks, strengthening procedures, and building practical programs that support a safe, secure, and welcoming workplace.
Requirements:
- 5+ years of relevant experience in corporate safety and security, physical security operations, military service, law enforcement, or a related field
- Experience independently owning security programs, coordinating field operations, or managing vendor performance
- Hands-on experience responding to incidents, exercising sound judgment, and remaining calm under pressure
- Experience working with access control systems, video management platforms, alarm systems, and incident reporting tools
- Experience supporting emergency preparedness programs, employee training, and response drills
- The ability to assess risks, prioritize competing needs, and turn recommendations into practical improvements
- Strong communication and relationship-building skills, with the ability to influence stakeholders and reinforce standards without direct reporting authority
- Strong organizational skills and consistent follow-through on documentation, corrective actions, and operational commitments
- Any security licenses or certifications required for the position and location, and the ability to meet applicable background screening requirements
- Experience building, leading, or participating in Emergency Response Teams (ERT) within corporate environments
- Active certification or experience with First Aid, CPR, and AED response standards
