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Salary: USD 80,000 - 100,000 / annual
Flowspace is a Series B-backed logistics and supply chain software company that powers independent fulfillment for DTC brands and retailers. The platform combines fulfillment operations with data analytics and automation to help merchants optimize their supply chains.
The Regional Manager will own operational performance across a portfolio of warehouse partners in an assigned region (Chicago, Tri-State, Texas, or Atlanta). This is a hands-on, field-based role requiring significant on-site presence at partner warehouses within driving distance of your home market, plus regional travel to support launches, audits, escalations, and operational needs.
Key responsibilities include:
- Manage warehouse partner relationships and hold partners accountable to Flowspace SLAs, quality standards, and customer expectations
- Spend substantial time on-site at local warehouse partners, building relationships with warehouse leadership and frontline teams while understanding day-to-day operations
- Track and analyze warehouse performance data to identify trends, risks, and improvement opportunities
- Triage and resolve operational escalations by partnering with warehouse teams and internal Flowspace stakeholders
- Conduct warehouse visits, operational reviews, and audits to ensure compliance with Flowspace standards and processes
- Collaborate with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical workflows
- Serve as the primary operational relationship owner for assigned warehouse partners
- Partner with Sales, Solutions, Customer Success, and other teams to onboard new merchants and warehouse partners
- Lead training and education with warehouse partners on Flowspace technology, processes, and operational expectations
- Identify opportunities to improve and expand existing partnerships
- Use performance data and field observations to identify recurring issues and recommend scalable improvements across the network
- Communicate warehouse performance, risks, escalations, and action plans to internal stakeholders
- Travel throughout your assigned region to support warehouse partners, launches, audits, and operational needs
Work hours align with standard warehouse operations (typically 7am–3:30pm). You will work regularly in active warehouse and fulfillment-center environments and must be comfortable with traditional office equipment (laptop, keyboard, phone) and communication tools (Zoom, Slack).
Requirements:
- 5+ years of experience in logistics, B2C fulfillment, warehousing, supply chain, or related operational environment
- Strong understanding of warehouse operations and fulfillment workflows, particularly in DTC
- Previous experience managing a warehouse or fulfillment center (preferred)
- Experience managing external partners, vendors, customers, or accounts
- Comfortable working on-site in fulfillment centers and taking a hands-on approach to solving operational challenges
- Excellent critical-thinking and problem-solving skills with ability to move quickly when issues arise
- Strong relationship-management skills and ability to build credibility with warehouse associates, warehouse leadership, and internal stakeholders
- Comfortable using data to evaluate performance, identify trends, and drive accountability
- Excellent written and verbal communication skills
- Strong organization and time-management skills with ability to manage multiple warehouse partners, priorities, and escalations simultaneously
- Ability to work independently, efficiently, and with strong sense of urgency
- Ability to collaborate effectively across multiple teams, locations, and time zones
- Must be located in or near one of Flowspace's key logistics markets: Tri-State Area (NY/NJ/CT), Chicago, Texas, or Atlanta
- Must be comfortable working regularly in active warehouse and fulfillment-center environments
- Must be able to operate traditional office equipment and use technology/communication tools effectively
- Must be able to work effectively across multiple teams and time zones within reasonable response-time expectations
