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Salary: USD 80,000 - 100,000 / annual
Flowspace is a Series B-backed logistics and fulfillment platform that empowers independent brands with data-driven supply chain solutions. The company operates a network of warehouse partners and is backed by Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and other investors.
The Regional Manager will oversee operational performance across warehouse partners in an assigned region, serving as the primary operational relationship owner and bridge between Flowspace and its fulfillment center partners. This is a hands-on, field-based role requiring significant on-site presence at warehouse locations.
Key Responsibilities:
- Own operational performance of warehouse partners across the assigned region, ensuring they meet SLAs, quality standards, and customer expectations
- Spend substantial time on-site at local warehouse partners, building relationships with warehouse leadership and frontline teams
- Track and analyze warehouse performance data to identify trends, risks, and improvement opportunities
- Triage and resolve operational escalations in partnership with warehouse teams and internal Flowspace stakeholders
- Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards are followed
- Partner with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical workflows
- Collaborate with Sales, Solutions, Customer Success, and other teams on merchant onboarding and new warehouse partner launches
- Lead training and education with warehouse partners on Flowspace technology, processes, and operational expectations
- Identify opportunities to improve and expand existing warehouse partnerships
- Communicate performance metrics, risks, escalations, and action plans to internal stakeholders
- Travel throughout the assigned region to support warehouse partners, launches, audits, and operational needs
Work Environment:
This is a field-based role requiring regular on-site presence at warehouse partners within driving distance of the employee's home market. Candidates must be located in or near one of Flowspace's key logistics markets: Tri-State Area (NY/NJ/CT), Chicago, Texas, or Atlanta. Additional regional and overnight travel will be required. Standard warehouse hours are typically 7am–3:30pm. The role requires comfort working in active warehouse and fulfillment-center environments and proficiency with standard office equipment and communication tools (laptop, phone, Zoom, Slack).
Requirements:
- 5+ years of experience in logistics, B2C fulfillment, warehousing, supply chain, or related operational environment
- Strong understanding of warehouse operations and fulfillment workflows, particularly in direct-to-consumer (DTC)
- Experience managing external partners, vendors, customers, or accounts
- Previous experience managing a warehouse or fulfillment center is a plus
- Comfortable working on-site in fulfillment centers and taking a hands-on approach to solving operational challenges
- Excellent critical-thinking and problem-solving skills with ability to move quickly when issues arise
- Strong relationship-management skills and ability to build credibility with warehouse associates, warehouse leadership, and internal stakeholders
- Comfortable using data to evaluate performance, identify trends, and drive accountability
- Excellent written and verbal communication skills
- Strong organization and time-management skills with ability to manage multiple warehouse partners, priorities, and escalations simultaneously
- Ability to work independently, efficiently, and with strong sense of urgency
- Ability to collaborate effectively across multiple teams, locations, and time zones
