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ROLLER is a global SaaS platform serving the leisure and attractions industry across 30+ countries, with 300+ employees. The company powers ticketing, point-of-sale, self-service, memberships, kiosks, and digital waivers for venues and operators worldwide.
You will join as R&D Programs & Operations Lead, reporting directly to the Chief Product Officer (based in Sydney) and partnering closely with the VP of Engineering. This is a critical operational role designed to enable leadership to focus on product and team building by handling departmental operations, processes, and cross-functional coordination.
Key Responsibilities:
Guide Department Operations: Lead end-to-end operations for the Product department. Establish robust cadences, administrative frameworks, and planning cycles (annual and quarterly). Own tracking initiatives, champion product development adherence company-wide, and design the Product development framework, gates, and forum structure. Provide continuity and context for leadership during absences, and continuously refine departmental strategy as ROLLER scales.
Ensure Effective Communication: Manage seamless collaboration among teams and partners. Uphold documentation best practices, own what the business hears from Product (roadmap publication, company-wide broadcasts, narrative alignment with company goals), support Board and strategic customer communications, and build strong cross-departmental relationships. Ensure timely escalation of concerns.
Propel Initiatives Forward: Coordinate and monitor timelines, milestones, and project statuses. Flag impediments promptly, break down assignments into manageable tasks, and keep programs on course.
Serve as Department Cohesive Force: Orchestrate department-wide events, celebrations, and milestones to boost morale and recognize hard work.
Forecast and Anticipate: Collaborate with department leadership and People Business Partners to identify emerging opportunities and devise proactive solutions. Continuously scan for improvements and ensure organizational agility.
Requirements:
- Proven experience taking products to market with deep understanding of the entire product lifecycle and ability to collaborate across functions
- Demonstrated expertise in Events, Program, or Project Management, ideally in start-up or scale-up tech environments
- Proven experience in Organizational Change Management & Communications, with ability to navigate and facilitate transitions
- Track record of effectively prioritizing, managing, and tracking multiple concurrent projects in fast-paced, high-growth settings
- Attention to detail with commitment to maintaining highest standards of excellence
- Self-motivation and relentless drive to learn, evolve, and pioneer in a growth-oriented role
- Exemplary integrity, trustworthiness, humility, and openness to challenging assumptions
- Exceptional relationship-building skills and ability to establish rapport quickly
- Ability to navigate ambiguity with confidence, comfortable operating with incomplete information and shifting priorities
- Proficiency and curiosity to embrace AI and technology as core competencies
