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xDOF is seeking a QC Manager to lead the Quality Control function for AI data collection and video auditing operations. This is a hands-on management role responsible for building and scaling QC processes in a high-volume operational environment.
Key Responsibilities:
- Lead and develop the QC team to achieve quality and operational targets
- Develop and maintain SOPs, quality standards, audit guidelines, and QC processes
- Monitor auditor performance, accuracy, error rates, and overall quality metrics
- Conduct regular quality audits and identify recurring issues, gaps, and root causes
- Establish QC scoring systems, checklists, and quality evaluation frameworks
- Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency
- Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes
- Prepare quality reports and provide data-driven recommendations to management
Requirements:
- Bachelor's degree in Business, Engineering, Data, Management, or a related field
- 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields
- Experience managing a QC/QA team in a high-volume operational environment
- Proven experience creating and implementing SOPs, quality standards, and QC processes
- Strong analytical, problem-solving, and attention-to-detail skills
- Strong leadership and communication skills
- Fluent in Mandarin Chinese (spoken and written) — MUST
- Good command of English, both spoken and written
- Proficient in Excel/Google Sheets and comfortable working with operational data
- Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus
