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Salary: CAD 104,000 - 138,000 / annual
Knotch is an AI-native infrastructure platform that helps brands meet customers and AI agents with the right experience at the right moment. The company combines content intelligence, measurement, and agentic AI to optimize enterprise websites and deliver measurable business outcomes.
You will join as QA Manager, leading quality assurance efforts across all products in a fast-paced, entrepreneurial environment. This is a hands-on leadership role where you will build testing frameworks from scratch, manage an offshore QA team, and hire a US-based team as the company scales. You'll be responsible for establishing comprehensive test automation strategies, particularly for AI-powered features where outputs may be non-deterministic.
Key responsibilities include:
- Developing and maintaining automation suites for regression, smoke, and sanity testing across multiple environments
- Managing an offshore QA team and building out a US-based team
- Creating automated test and validation processes for APIs on cloud services
- Building comprehensive test suites used by engineering and product organizations
- Defining testing strategies for AI-powered features, including handling non-deterministic behavior and edge cases
- Performing manual, exploratory, and performance testing
- Analyzing test results, performing root-cause analysis, and filing tickets in JIRA
- Establishing test automation code coverage metrics
- Collaborating with product managers, project managers, and software engineers to define testing best practices
- Setting up CI/CD pipelines and integrating automated tests
You'll work with AI-native tools, cloud-based products, and a talented team that values ownership, precision, and impact. The role emphasizes both hands-on technical work and team leadership—you'll write and debug automation scripts while mentoring engineers and setting direction.
Qualifications:
- 8+ years of QA engineering experience, including 2+ years leading or managing a test automation team
- Hands-on experience using AI tools and agents for test automation
- Strong expertise in automation tools such as Selenium, Playwright, Cypress, Watir, HeadSpin, or similar
- Proven ability to define tool strategy and build scalable test automation frameworks from the ground up
- Experience writing scalable, reusable test scripts and running them in an Agile/Scrum environment
- Solid experience with manual and automated API testing, including Postman
- Experience setting up CI/CD pipelines and integrating automated tests into them
- Practical experience with source control systems (e.g., Git)
- Familiarity with AWS, GCP, or similar cloud platforms, and working knowledge of SQL
- Excellent communication and mentorship skills, with experience leading distributed teams
